Customer Service Representative

I’m a hardworking individual, that works to the best of my ability no matter the

Circumstance, I believe I will succeed in any opportunity to grow and learn. I have extended

Experience, in office work (spreadsheet, excel word, windows..) quality assurance, customer

service, technical support, and I am always open to new challenges and opportunities that come

my way.Lastly, A Quick learner and always able to multitask in a fast paced environment.

Professional Work History

Ituran USA- August 2015- May 15th 2017

Customer service/Tech support

● Assist customers with GPS/Anti theft activations

● Assist police department with locating stolen vehicles

● Troubleshoot issues with GPS units

● Make outbound calls to welcome new customers to the product

● Monitor overnight station and company building

● Process transactions for orders

● Respond to company emails

Her Imports LLC 2014-2015

Online store manager/Risk management analysis/customer service

● Provided leadership by training customer service team via skype

● Resolved customer issues

● Check emails/voicemails

● Credit card verification/AVS match

● Answer incoming calls regarding orders

● Send out emails

● Process orders

● Verify and input inventory

● Coordinate shipping/create shipping labels

Global Response 2013

Customer service representative

● Assist customers in placing orders over the phone.

● Walk through online orders and explained items and products,

● Update address information in the system

● Processed credit card information and reprocess CC authorization

Interface talent group -2013

Quality Assurance Agent

● Schedule coordinator/Quality assurance agent

● Schedule appointments for clients to see directors

● QA calls on agents, to make sure they emphasize on details of the company policy

● Made sure agents open and close calls correctly as scripted

Edible Arrangements -2012

Customer service representative/Key Holder

● Assist customers with orders

● Prepare arrangements

● Conduct delivery orders

● Close/lock down store at the end of shift

Education

● Coconut Creek High school class of 2007/diploma

● Miami- Dade college-2007-2008 Criminal justice administration

● Broward community college- central campus- 2009-2010

Bilingual- English and Creole

Guardian ad Litem Program

Voluntary Guardian

Seventeenth Judicial Circuit

● Work and represent children who’ve been abused, neglected, exposed to

● Drug abuse, trauma and victimized of human trafficking

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