Technical Support Engineer

AMIR RAMJAN

** **** *** ****** ** ***** 973-***-**** C 919-***-**** H ac1m7h@r.postjobfree.com

Summary of Qualifications

Solutions-focused, team oriented Technical Lead Support Engineer with sound experience and hands-on skill in the successful implementation of highly effective Storage Operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and solutions for increasing reliability and improving productivity. Strong background with Windows, NetApp Storage, HP 3PAR, Brocade Switches and Data Security that support computing infrastructure and mission critical applications subject matter. Expert in Storage Systems, DR replication and accessing data on enterprise storage systems.

Experience: HP Enterprise and TekSystem

5/2014-Present Storage Lead Engineer (NetApp NAS Storage)

Managed Daily support on Storage Management, Volume/Qtree management, Snapshot, Snapmirror and Storage Allocations, Backup and Disaster Recovery

Coordinated Bi-annual Disaster Recovery Tests for American Semiconductor (OnSemi) 50 applications and 500 users

Coordinate yearly ENAS Cloud Disaster Recovery for Syngenta 10 applications and 50 users

Assisted in developing Standard Implementation Procedure (SIP) documentation for installing NetApp NAS devices, monitoring outages and troubleshooting and restoration of hardware in cases of failures

Collaborated with Vendor Technical Support teams and Support Account Management to troubleshoot and analyze the performance of Network Appliance

Planed and coordinated bi-monthly storage calls for OnSemi discussing Storage, support concerns and issues

Attended daily Ops call with HPE OnSemi Teams addressing operational issues and concerns

Attended weekly Technical Adviser Board (TAB) meetings to review Change Management Request and storage task

Planned monthly calls for ENAS Cloud Storage(Syngenta)review reports, storage usage and addressed client needs

Planned Storage deployment/installation and removal of old devices

Attend DR meetings to review testing plans, review storage tasks and requirements

Supplied remote disaster recovery procedures and techniques

Preformed 2 DC center migrations and 6 Filers replacement producing 15% cost saving

Managed SharePoint migration from NAS storage to HP 3PAR storage 20% cost saving

Managed ongoing VMWare migration from NAS Storage to HP 3PAR

Reviewed Security, compliance and operation security, threats and vulnerabilities data and host security

Citi Group, New York Area

5/2000-12/2013 Technical Systems Engineer/ Sr. Analysis

Assisted in investigating root cause of outages and businesses critical issues, recommend solutions, received urgent support on system down scenarios, worked in troubleshooting and restoration process with minimal downtime, locate and replace hardware in cases of failures

Trained and Experience on Storage Management, Cluster, Aggregate, Volume, Qtree management, Snapshot, Snapmirror, Snapvault and Storage Allocations, Backup and Disaster Recovery, COB Tests, Hardware Upgrades, Change Management, deduplication, Thin Provisioning, Daily system administrator including Performance and Data Monitoring

Collaborated with Vendor Technical Support teams and Support Account Management to troubleshoot and analyze the performance of Network Appliance and McAfee ePO products in heterogeneous (UNIX, Linux and MS Windows) environments and adopt the best practices

Mentor and trained support engineers on day to day support and troubleshooting to be subject matter expert in areas of NFS and CIFS, provided level 2 support 24X7 availability

Assisted with Implementation Multipath High Availability (HA) for resiliency and bandwidth to NAS Storage Systems over 300 devices

Planned and Coordinated 4 major COB Tests per year for over 30 businesses and 1500 users

Assisted with integration and deployment issues globally, developed plans for expanding and improving distribution and maintenance of operating system and application software

Assisted lead project for enterprise storage migration of multi-terabyte data from FAS Filers, EMC VNX via Snapmirror, RobCopy NFS and CIFS file systems

Managed NetApp performance and storage allocation in Operations Manager

Developed and executed appropriate install/implementation/test plans and checklist for projects; common build, QA, Anti-Virus deployment and documentation procedures

Lead project deployment for Anti-Virus in North America and Latin America for over 500 NetApp Filers and EMC NAS devices, implemented hot-fixes, patch upgrades for Anti-Virus for over 600 McAfee Servers, Configured over 300 McAfee ePO Policies

Future growth planning gathered capacity, software, and hardware requirements for storage to meet current and future customer needs

Interacted with different disciplines, such as the business units, end user technology, infrastructure, networking, developers, market data, etc.

Working knowledge of WINS, DHCP and DNS

Martin Progressive LLC. New York NY (at Solomon Smith Barney)

4/97- 5/2000 System Administrator/ Project Management

Planned and implemented trading floor migrations/ mergers for large groups

Responsible for the application testing, UAT on standard builds and deployment

Planned and implemented users environment specification for data storage

Installed and tested computers and peripheral equipment on the trading floors

Developed a method for deploying PC's to live trading environment

Provided training and support for NT 4.0 Servers and Workstations

Set up and tested equipment, application for Y2K Compliance

SmartRoute Systems, Jersey City NJ

12/96 – 3/97 System Administrator/PC Support Specialist

Installed Windows NT 4.0 Servers, Workstations and Backup System

Installed software, modems, upgraded PC's and telecommunications equipment

Responsible for technical and administrative support

Responsible for initiating, monitoring of communication access to the internet

Phoenix Health Systems, Gaithersburg, MD (at United Hospital, Newark, NJ)

3/96 - 12/96 Project Leader Specialist/ System Administrator

Provided onsite technical support, installation and upgrades for computers

Configured and installed various software packages for users

Responsible for the maintenance, technical and administrative support

Conducted training on software, hardware and maintenance for equipment

J. Crew/Popular Club Plan, Edison, NJ

2/94 - 3/96 Computer and Communication Network Specialist

Provided on-site technical support, installation, and upgrades for software and hardware

Provided maintenance, technical and administrative support for Novell, AS/400

Provided hands-on integration of Token Ring into 3270 and 5250 host environment

Conducted training on software, hardware and proper maintenance for equipment

Provided assistance to management for purchasing new equipment

SEARS BUSINESS CENTER Fairfield, NJ

9/88 - 2/94 Network and Service Technician

Provided on-site technical support, installation and upgrades of all computer equipment

Configured, installed and debugged software packages for customers

Responsible for the maintenance, technical and administrative support

Conducted technical training seminars for customers on hardware and software packages

Assisted sales representatives in formulating solutions for customers

TRAINING and SKILLS:

Data OnTap 7 Mode and C-Dot by NetApp

OnCommand Unified Manager Administrator by NetApp

VNX/Celerra by EMC

Certified by Microsoft as a MSCA

Microsoft Hyper-V

Brocade Switches

Successfully completed Hewlett Packard 3PAR course

HARDWARE: NetApp and EMC NAS, IBM, Compaq, DELL, Hewlett Packard and Brocade Switches

SOFTWARE: McAfee ePO, Microsoft Office (Word, Excel, Power Point Etc.)

OPERATING SYSTEM: DataOnTap 7 Mode and C-Dot, Windows Server 2008/2012, UNIX

EDUCATION: Thomas Edison State College

Bachelor of Applied Science Major: Computer Information

CITI LEARNING CENTER INSTITUTE Career Training New York NY

Business Planning and Budgeting

Project Management

Client Interaction Skills

Reporting and Presentation Skills

Client Interaction and Communication Skills

ALPHATRAIN Union, NJ

Graduation Date: August, 1997

Certification: Client Server Specialist

Essex County College Newark NJ

Electronic Engineer

CADDSCO TECHNICAL SCHOOL Somerset, NJ

Graduation Date: June 1994

Certification: CNA Course: Novell Networking Administrator

TAYLOR BUSINESS INSTITUTE Bloomfield, NJ

Graduation Date: June 1986

Certificate: Computer and Electronics Communication Technician

REFERENCES: Furnished Upon Request

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