Office staff or sales

Darlette S. Ramos

*** ******* **. ****. ******* Hills Mandaluyong City

Email: ********.***@*****.***

Mobile No.: 092*-*******

Objective

To obtain a job that is both challenging and fulfilling that will cater to my growth as a professional and individual.

Skills

Dedicated and skilled professional with versatile administrative support skill set developed through experience as an Operations Assistant Supervisor and Staff, Sales/Admin Associate and Property Consultant.

Detail oriented individual and a fast-learner.

Ability to act on own initiative.

Well-presented, polite, tactful, friendly and has a professional attitude.

Knowledgeable

Computer Literate

Installing of third party Software

Basic in HMTL Web Design

Basic in Graphic Design (Adobe Photoshop)

Basic in Networking (LAN)

Work Experience

On the Job Training

Institute of Engineering and Computer Studies

Pampanga Agricultural College

Magalang, Pampanga

March-June 2010

Encoding

Typing paper works

NEW YORK BAY PHILIPPINES/TRANSFAST REMITTANCE LLC

Antel Global Corporate Center

21st Floor Bldg Room 2102, Julia Vargas Ave, Ortigas Ctr., Pasig City October 11, 2010 – April 15, 2014

Processing / Transmissions

Receives and encodes transaction invoices received via system and/ or fax;

Processing transaction transfer to bank.

Reviews, approves and releases newly received transactions;

Manually transmits the transactions from the sender end to the receiver end;

Globally, processes orders going to Payer partners;

Fix basic technical errors in the transaction data, if needed

Training staff to deliver a high standard of processing transactions and customer service.

Responding to issues such as service in inquiries, problem resolution, and investigations;

Managing customer expectations;

Trains new Operations employees and equip them with the knowledge related to the duties and responsibilities for the divisions of Processing/ Transmissions and Customer Service;

Creates manuals and checklists related to the processes of the department;

Manages the division of tasks of the group among the employees;

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the customer service assistants; Customer Service

Speaks with the remitters, sending agents and/ or beneficiaries, globally by telephone, email, chat and on other forms of communications;

Accepts and process orders via telephone and/ or email;

Communicating courteously with customers by telephone, email, letter, SMS and face to face;

Providing help and advice to customers using the organization’s products or services;

Answering queries and assists clients – both sending and receiving side, on their complaints and requests for investigation;

Providing basic remittance information to the remitters, sending agents and/ or beneficiaries, such as the sending agents’ location and contact details, currency and limit of the amount to be sent, required documents, payer locations, transaction status, etc.;

Communicates with Payers globally for specific requests such as cancellations, amendments, status requests, investigations, etc.; Ayannah Informartion Solutions Inc.

Unit 3003 Jollibee Plaza, F. Ortigas Jr. Road

Ortigas Center pasig City, 1605 Philippines

October 13, 2014 – July 2015

Channel Sales Associate

Presenting the system to the client’s/partners

Trains our partners on how to process transaction using the system

Negotiate to Partners for the Company needs such as marketing collaterals. Admin Associate

Processing credit request of Partners

Assisting customer to their problem and concerns on how to claim their remittance over the phone, chat and email.

Monitoring transactions

Channel Sales support

Coordinating to partners on the status of the transaction via email, yahoo mail, skype and calls.

Greenfield Marketers One

3rd floor Pavilion Mall, Shaw Blvd. Mandaluyong City August 2015 – June 2017

Property Consultant

2 years of solid experience in real estate sales which include :

Client Prospecting

Follow up calls to prospect clients

Set appointment

Presenting our projects

Closing of sale/s

Educational Background

Tertiary: Year Graduated

Diploma in Computer Programming July 2010

PAC Pampanga Agricultural College

Magalang Pampanga

Secondary:

PHS Paguiruan High School April 2007

Paguiruan Floridablanca Pampanga

Primary:

PES Paguiruan Elementary School April 2003

Paguiruan Floridablanca Pampanga

Personal Particulars

Age: 26

Date of Birth: April 13, 1991

Nationality: Filipino

Gender: Female

Civil Status: Single

Religion: Catholic

Height: 5’3

Weight: 50klg.

Language/Dialect Spoken & Written: Filipino, English, and Pampanga References

Cecil Campos

General Manager

New York Bay Philippines

21st Floor Bldg Rm 2102 Antel Global Corporate Center Julia Vargas Ave, Ortigas Ctr., Pasig City

Contact No. 638-84-12

Mikko Perez

CEO

Ayannah Informartion Solutions Inc.

Unit 3003 Jollibee Plaza, F. Ortigas Jr. Road

Ortigas Center pasig City, 1605 Philippines

Contact No. + 63 (2) 634 8320

Jose Manuel M. Diloy III

Head, HR Department

Greenfield Marketers One

3rd floor Pavilion Mall, Shaw Blvd. Mandaluyong City Contact No. 570-5418

I hereby certify that the above information are true and correct to the best of my knowledge.

Darlette S. Ramos

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