Customer Service Sales
Resume:
Mary Ingman
Phone: 419-***-****
Email: ********@***.***
Professional Summary
With over 20 years of professional communications experience, I've developed the outstanding communication skills needed to contribute to an efficient and professional operation.
Experience
Jimmy John's - Maumee, OH July 2017 to Present
Duties include delivery and customer service.
Self employed – Toledo and surrounding areas concurrent with long-term existing clients for residential cleaning.
Cleaning residential homes in the Toledo and surrounding areas for established customers over a period of years.
The Whitehurst Company – Toledo, OH February 2016 to August 2016
Leasing Assistant
Interviewed and screened prospective tenants, checking credit reports, references and criminal background, and verified reported income. Made appointments to view available units and finalized lease agreements. Collected and recorded rent payments. Handled communications with current tenants, including all notices. Recorded any tenant concerns and initiated work orders and scheduled maintenance when required. Followed up to insure tenant satisfaction.
Survey Sampling International - Perrysburg, OH April 2013 to September 2015
Executive Interviewer
Lead survey interviewer serving over 2500 IT and business consulting firms in 26 countries conducting B2B Customer satisfaction surveys on behalf of major IT and business consulting firms in order to determine critical performance data. Worked actively with management and clients to rewrite questionnaires to improve data collection.
Allstate Insurance - Maumee, OH December 2010 to February 2012
Business Development
Contacted existing customers in order to generate leads for additional coverage. Assisted customers with payment options and claims. Took control of office operations when agents were absent.
Journeyman Professionals, Inc - Toledo, OH December 2009 to November 2010
Business Development
Researched, qualified, and contacted prospective Maintenance Directors nationwide in order to discuss and propose future contracts for construction, including rehabilitation projects.
Kaminsky & Associates - Maumee, OH December 2007 to December 2009
Business Appointment Coordinator
Contacted corporate Benefit Directors in order to schedule appointments for an agent to evaluate their firm's employee benefits package and offer a better contract to broker insurance policies.
Retriever Payment Systems - Waterville, OH June 2005 to December 2007
Sales Associate
Contacted prospective clients to determine customer service protocols and propose options for improving the efficiency of sales transactions with updated credit card terminals and other tools.
United Collection Bureau - Toledo, OH March 2000 to October 2003
Account Manager
Retrieved full payment or negotiated payment schedule of debt. Trained and supervised new hires regarding legal obligations, best practices and methods of collecting. Achieved "Top Collector of the Year" in 2002 out of a company-wide total of more than 800 employees.
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