Active Directory Professional Experience

ac1lzn@r.postjobfree.com *** Larona Rd Dayton Ohio ***26 937-***-****

https://www.linkedin.com/in/jermaine-burns-198bb491

OBJECTIVES

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

EDUCATION

ITT Technical

March 2013, Associates of Science and Computer Networking System

EXPERIENCE

Crown Equipment 44 S. Washington St.

New Bremen, Ohio 45869

May 27, 2014 – Present

Submit and work open tickets concerning hardware and software.

Worked with Mircosoft Office Suites (2010 and Office365)

Also have experience using Windows 7, 8, 10, Active Directory

Lotus Notes, Outlook and Samsung Tablet set ups

EXPERIENCE

NCS Global 4705 Duke Rd

Mason, Oh 45040

Sept 2013- May 27, 2014

Submit and work open tickets concerning hardware and software.

Worked with Service Now Ticket System

Also have experience using Windows 7, 8, Active Directory

Lotus Notes, Outlook and Blackberry Phones

EXPERIENCE

PNC Mortgage 3232 Newmark Rd

Miamisburg, Oh 45342

July 2012-Sept 2013

Submit and work open tickets concerning hardware and software.

Aide Borrowers with mortgage questions concerning

Insurance, Taxes and Billing

EXPERIENCE

DPL 1900 Dryden Rd

Moraine, Oh 45439

March 2011-July 2012

Assist Customers with electric billing issues and

Payment option in a high volume call center

EXPERIENCE

Medco 5151 Blazer Parkway

Dublin, Oh 43017

June 2010-March 2011

Handle a high in flux of calls within a dynamic call center environment

Dealing with Prescription Medication

Ongoing training to stay abreast of products, services and policy changes

SKILLS

oIT Call Center Helpdesk

oWireless technology troubleshooting and management

oTicketing system control

o Windows 7, 8 and 10

oHardware/Software Installation

o Troubleshooting

oLAN configuration

oNetwork connections

oProficient in Microsoft office Suites

oBasic knowledge of internet security, IP addresses, DNS,, lag, firewalls, network diagnostics

oDocumentation

oCustomer Service

Contact this candidate