Customer Service Manager

Pamela Reshea Chaney

**** ** *** ***** ****, TX *5496

***********@*****.***

903-***-**** (cell)

Objective: To obtain a responsible and challenging position that will utilize my experience, expand my knowledge and offer opportunities for personal and professional growth.

Employment History

L-3 Communications-Greenville, TX

Security Clearance- Secret

Quality Control Station- 06/2009- 06/2016

• Working manufacturing tickets, checking, closing and reopening.

• Checking, entering and closing discrepancy records for all programs.

• Filing discrepancy records and work orders for the entire program.

Customer Service / Order Entry Clerk – Texas Book Company – Greenville, TX-4/2007-7/2008

• Assigned new customers with account User ID and Password, taught them Textbook search, offered quotes, sold book transmits, entered orders, and offered Free Freight to new customers.

• Updated customers with post-order information involving invoices, credit memos, shipment tracking, proof of delivery and sending return verification if needed.

• Ensured customer satisfaction with re-sales, returns, cancellations/credit adjustments, re-orders and created rework file listing products that they had ordered and may need to replenish.

• Answered, resolved, and referred customer calls in an effective, professional, and courteous manner.

Bank Teller – Guaranty Bond Bank – Sulphur Springs, TX-8/2003-4/2006

• Cashed checks, accepted deposits and processed withdrawals.

• Received and counted working cash for the drawer and disbursed during the day. Listed the currency received on a balance sheet, sorted checks and deposit slips.

• Assisted customers over the phone and in person with any questions concerning their accounts

Bank Teller–Chase-Commerce, TX-10/2002-8/2003

• Issued money orders, cashier checks, and travelers’ cheques.

• Processed mail transactions and accepted loan payments

• Explained the various financial products and services to customers

• Accessed the vault, ensured that the correct cash balance was in the vault and oversaw large cash transaction

Cashier – Wal-Mart – Commerce, TX-7/2000-10/2002

• Processed all sale transactions by receiving payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to the customer.

• Resolved customer complaints, answered customer’s questions, and provided information on procedures or policies.

Education & Accomplishments

Graduate in 2000 from Wolfe City High School.

Four-star award for excellent customer service, attendance, and accuracy.

Primary vault teller and backup customer service manager.

Skills

Typing 65 WPM, 10 key by touch, Microsoft Excel and Word, SAP. Able to work effectively in a fast paced environment. Professional attitude.

References upon request:

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