Customer Service Technician

Nikifor Papazlatanov

** *** ***** ** ******** Park NJ, 07424

Email: ***.************@*****.***

Cell Phone: 973-***-****

Professional Work Summary

Highly organized, detail oriented and efficient analyst that is able to strategize and prioritize multiple tasks effectively to accomplish objectives and effectively complete projects.

Skills

Reliable and dependable

Ability to work independently and be a team player

Ability to master new techniques

Accurate data entry skills

Able to function in fast paced environments

Excellent oral and written communication skills

Good technical problem analysis/solving

Work Experience:

IT Support Specialist:

Triple Five Group - American Dream Mall, Mall of America & WEM

East Rutherford (Aug.16’ – Jul. 17’)

Setting up new workstations and point-of-sale (POS) hardware and ensuring all programs, software, printer connections and apps are ready to use and working for the end user.

Performing ongoing installations, repairs and upgrades to the hardware and related equipment in various locations and environments within American Dream.

Troubleshooting of issues and resolving complex hardware and infrastructure problems through the utilization of technical education related experiences.

Maintaining and administering the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment such as Androids, iPhones, Tablets and iPads.

Responding to emergency requests and utilizing a high level of problem solving skills to ensure all hardware and network issues are resolved in a timely manner while maintaining required documentations and tracking systems.

Providing technical expertise and research to the development and customization of new and existing hardware and software advancements and networking upgrades for the organization.

Setting up AV (Audio/Visual) Equipment for all meetings and performing routine maintenance as needed.

Maintaining and responding to problems that occur with all printers/copiers as well as ordering supplies and any replacement parts as needed.

Preforming off site local area company related computer installations, troubleshooting and support and service calls for the owners of the company (Eskandar Ghermezian, Don Ghermezian, Raphael Ghermezian & Nader Ghermezian)

Service Desk:

Vitamin Shoppe Corporate

North Bergen, NJ (Oct. 2013 - Aug. 2016)

•Active Directory, provided activation of accounts and maintaining security groups, and give access to users. As well set up user profiles with right admin privileges.

• Understanding of TCP/IP, DHCP, DNS, administration and creation of users.

• Resolve hardware issues, hard drive, ports, cables issues.

• Understand enterprise antivirus software, provide updates and virus removal.

• Experience with Windows XP/7/8.1/MAC, MS, Outlook and connectivity issues.

• Ability to manage print servers.

• Aptos, Epicor & POS Knowledge, Re-imaging IBM Machines 742/743/785's registers.

• Troubleshooting, Register, Network, Scanners, Pin Pads, Phones & other peripheral issues.

• Field Leadership Team Member: Assists Regional District, and Senior Corporate Associates with their IT needs, or phone/laptop set ups.

• Documented all calls in the tracking system and follow through to completion in HEAT Alert Monitor, Responding between 150 and 250 calls/emails/tickets per day.

Computer Network Admin:

Brown & Brown Metro

Florham Park, NJ (Feb. 2013- Oct. 2013)

•Keeping an eye out for needed hardware and work with different vendors

•Installing and implementing security programs as well as network monitoring

•E-mail and Internet filters on depending on the user

•Evaluating implementing network management software

•Monitor backup system alerts and escalate errors.

•Set up New users with personal laptops and phones (I phone's and Android’s)

•Administer Windows domain user accounts (Unlock accounts, reset passwords, etc.)

•Setup Audio/Video Conferences Rooms

Repair Technician

Best Buy (Geek Squad)

Paramus NJ (Jan. 2012 – Feb. 2013)

Repair Technician worked on both on MAC's and PC's

Desktop / Laptop troubleshooting and repair’s

Replaced screens on IOS devices (I phone & Android devices)

Assembly/Disassembly Computers

Virus Removals/Hardware/Software Installations

Computer Technician

Flash Tech Inc.

Hoboken, NJ (Sep. 2008- Jan. 2012)

Repair Technician worked on both MAC's and PC's

Customer service

Desktop / Laptop troubleshooting and repair as well as Printer troubleshooting.

Assembly/Disassembly Computers on MAC's and PC's

Custom build desktops & Laptops

Virus Removals/Hardware/Software Installations on MAC and PC's

Traveled to client’s locations and did on site (PC, Printer, and Fax) troubleshooting setup’s and repairs if needed.

Education:

Wallington High School (4.0 GPA), Wallington, NJ 04-2007

Lincoln Technical Institute (3.8 GPA) Paramus, NJ 04-2008

Bergen Community College (3.6 GPA) Paramus, NJ 09-2010

Technical Skills:

Operating Systems: Windows 2000 Professional/Server, Win7, Win8, Win10, Mac, Android, IOS and Blackberry phones.

Hardware:

Desktop Units, RAM, Motherboards, Hard drives, Data Backup.

Certificates:

A+, Network +, MS Office Certified

Hands-On Training:

Assembly/Disassembly of PC/MAC computer systems

Installation of Computer Hardware and Peripherals

Installation of Operating Systems PC and MAC

Network cabling and administration

Installation, Configuration & Administration of any Windows/Mac

Languages:

English,

Macedonian,

Serb - Croatian,

Bulgarian,

Polish.

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