October ****-Present Sales Development Representative- N3; Kareo Rep

●First contact with prospective clients- routing them to appropriate sales department/representative

●Highest number of Market Qualified Leads of 2015 with MRR totaling $447,438.97

●Manage prospects through a live chat service as well as through the phones

●Escalated customer issues that were not dealt with appropriately/expeditiously

●Marketing of specific regional medial events via phone and email

●Manage team lead counts with weekly and monthly reports

●Train new hires coming in to the campaign

May 2014- June 2014 Administrative Assistant- Federal Emergency Management Agency

●Developed training plans and create training reports tracking the effectiveness of disaster training.

●Managed logistics, scheduling, and course preparation/ execution for Disaster Field course, Emergency Management Institute Courses and briefings in the Joint Field Office.

●Managed training resources (online registrants, equipment-functional, and classrooms) for the Disaster Field Training Operations (DFTO) in the Joint Field Office.

●Managed mandatory training needs marketing and the Training Information center (TIC) in the Joint Field Office.

Jan 2013-Jan2014 Administrative Assistant- Coldwell Banker Real Estate Brokerage

●Researched, planned, implemented, and evaluated communications strategies designed to address specific real estate stakeholders.

●Executed listing marketing programs including signage & lockbox delivery, scheduling photography, property website implementation from template, flyer development and delivery, internet/social media advertising, MLS entry and associated paperwork processing.

●Implemented systems for sellers, buyers, lead generation, contact database management, and back office support.

Skills Communications: Oral and Written: Extensive interpersonal customer service skills. Written materials include: standard operating procedures, training materials, web content and original academic research.

Computers: Proficient in MS Office Suite, and QuickBooks

Education

2013 B.S. Political Science American Politics Georgia State University, Atlanta, GA

Dean’s List- Georgia State University Summer 2013; 3.85 GPA