Active Directory Desktop Support
Resume:
********@*******.***
Hoang Truong
OBJECTIVE
To excel standards and expectations set forth by organization’s statements and philosophy by contributing broad knowledge and extraordinary skills to areas assigned.
EMPLOYMENT
03/2017 – current Hardware Support Technician
LinkedIn Sunnyvale, CA
• Performing imaging via SCCM
• Installing and configuring hardware (PC equipment, IP phone, Printer)
• Delegated to manage AD user accounts, to test GPOs, and to maintain DNS records
• Troubleshooting hardware failures and network connectivity issues
• Resolving problem tickets and track problems via Service Now
09/2014 – 02/2017 Freelance Desktop Support Technician
• Installing, troubleshooting, and configuring hardware and software
(OS and applications, printers, scanners, networking devices, projector)
• Applying upgrades/fresh copy/system imaging
(SYSREP, WAIK, WDS,SCCM,GHOST)
• Integrate Mac machines with Active Directory (AD)
• AD Configuration (user account administration, and GPO settings)
2009-2013 Undergraduate Study in Computer Information System (EMPLOYMENT gap)
• Returned to school to finish my CIS undergraduate in Denver, Colorado.
03/03 - 12/08 Data Acquisition Administrator
Align Technology San Jose, CA
• Modify and write scripts to automate tasks in data processing.
• Install, configure, and repair OS, software and peripheral equipment
• Configure workstations in client-server environment
• Performing upgrades, clean install, system imaging
• Training end users on new in-house/OTS software.
• Escalate advanced issues to appropriate internal sources and vendors
• Confer with staff in selection/implementation of software solutions.
• Managed related office tasks in association with HIPPA compliance
• Maintain troubleshooting logs and procedural user manuals
EDUCATION
Regis University, Denver Colorado (Information System, B.S in 2012)
Certifications: A+, CCENT
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