Customer Service Pharmacy Technician

GOLDA MILLER

Address **** **** ******* ****., #***** Tampa, Florida 33647

Contact 813-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Self-directed Pharmacy Technician with cross-functional retail customer service experience. Strong communication and interpersonal skills, able to work in team-based environments with emphasis on quality and accountability.

Works with consistently high standards of integrity and professionalism.

Listens with patience and respect.

Attention to detail with focus on accuracy and thoroughness.

QUALIFICATIONS

Pharmacy Technician • Retail • IV Mixtures • Blister Packs • Compounding

Pharmaceutical/Medical Terminology • RX Sig Codes • Calculations

Commonly Used Medications • Knowledge of Top 200 Brand/Generic Drugs

Record Maintenance • Prescription Order Process • OSHA • HIPAA Compliance

Drug & Dosage Interaction • Use of Pharmaceutical References • Pharmacology • Aseptic Techniques

Visual Super Script • Computer Applications in Pharmacy

Insurance Verification/Claims (HMO, PPO, Medicare, Medicaid) • Authorizations • Third Party Billing

Order/Data Entry • MS Office • Type 55 WPM

REGISTRATION / CERTIFICATIONS

HIV / AIDS / Blood Borne Pathogens (BBP) • CPR / BLS / AED • First Aid

Florida State Pharmacy Technician Registration (RPhT) #RPT63941

Working towards National Pharmacy Technician Certification (CPhT)

EDUCATION

Ultimate Medical Academy, Tampa, FL – Pharmacy Technician, 11/2015

Freedom High School, Tampa, FL – High School Diploma, 2012

WORK EXPERIENCE

Walgreen’s Pharmacy (Retail) – Tampa, FL 09/2015 – 11/2015

Pharmacy Technician Externship – 180 Hours

Worked under the supervision of the pharmacist to deliver quality customer service.

Retrieved, counted and measured drugs; labeled vials and bottles.

Organized medications in blister packs.

Used Cycle Fill system to ensure routine medications were filled and ready for pick-up.

Maintained inventory levels; pulled outdated and recalled merchandise.

Assisted with third-party transactions and helped complete paperwork.

Verified insurance coverage including Medicare and Medicaid.

Entered patient insurance and demographic information.

Forever 21 – Tampa, FL 11/2012 – 03/2013

Retail Cashier / Customer Service Associate

Interacted with clients and customers in a positive manner.

Processed retail transactions, managed inventory levels and stocked shelves.

Demonstrated high level of customer service.

Worked as a team member to ensure customers received the best possible service.

Steak N Shake – Tampa, FL 08/2012 – 11/2012

Cashier / Customer Service Associate

Performed a multitude of tasks including operating the cash register and serving customers.

Maintained clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Contact this candidate