IT Support
Resume:
Antonio Carr
Pineville, NC **134
**********@*****.***
OBJECTIVE: Self-motivated professional seeking to obtain an IT support position to showcase a strong technical aptitude and ability to effectively problem solve and communicate with users.
CERTIFICATION: CompTIA A+
CompTIA Network +
Microsoft MCP
TECHNICAL SUMMARY:
Hardware: Cisco Catalyst 3750 and WS-C6506-E Switches, Dell PowerVault T2000
Tape Backup System, Cisco 7200 Series VXR WAN Router, Dell
3010 and 520 Desktops, HP DC5700 Desktops, Dell Latitude
E6500 and HP 6530b Laptops, Nortel and Avaya IP Phones
Dell E5440, E7440 Laptops, Dell TX0 and CX0 Wyse terminals
Software: Microsoft Office 2007 and 2010, Windows 7, Internet Explorer 8 and 10 WMS (Work
Management System) Time Reporting, SMS (System Maintenance
Service) Ticket Documenting, UAPM (Unicenter Asset Portfolio
Management) Asset Tracking, SCCM (System Center Configuration
Manager) Remote Control Desktop and Software Distribution,
Dameware, ITSM ticketing system, Cisco AnyConnect, SecureID RSA
token software, Citrix GoTo Assist
Professional Experience:
Systems Support Analyst
Auxis Consulting May 2015 – Present
Utilizing Active Directory to manage users, groups and devices
Reimaging Dell laptops and Desktops for internal and remote associates
Work independently resolving network issues along PC software and hardware issues using remote control desktop functionality with SCCM system or desk side visits
Manage system backups and restores using Arcserve Backup System
Replaced Servers in equipment racks
Replaced and added memory to Dell servers
Replaced Cisco Catalyst network switches
Independently Responsible for supporting 3 locations
Systems Analyst October 2013 – April 2015
AmerisourceBergen Corp (Layoff)
Supporting both remote and internal associates
Creating and resetting SecureID RSA tokens
Working with remote users with Cisco VPN AnyConnect
Working with Patient Plus Application to unlock accounts and reset passwords
Working with McAfee EPE encryption for laptops
Utilizing Active Directory to manage users, groups and devices
Configure and distribute Wyse terminals for internal and remote associates
Reimaging Dell laptops for internal and remote associates
GTS Field Services Technician April 2008- Sept 2013
Convergys Corporation
Work independently resolving PC software and hardware issues using remote control desktop functionality with SCCM system or physical visits.
Provide technical support over 950 Workstations for two Convergys call centers in Charlotte and Hickory, NC.
Utilize Active Directory to manage users, groups and devices
Manage Network infrastructure
Manage system backups and restores using Arcserve Backup System
Troubleshoot LAN issues including user logins, network configurations, network cabling
Manage UAPM system for tracking PC hardware in for documenting equipment for Surplus, In-Service or Disposal.
Configure and distribute Wyse terminals and IP phones for WAH (Work at Home) users
Assisted with the launch of the Hickory site.
Playing major roll in site build out including increasing productions seats from 275 to 467 also participating in vendor and contractor meetings
Managed site software migration from Windows XP to Windows 7
Managed 4 month site expansion adding 192 workstations and IP phones including working closely with cable and furniture vendors
Desktop Support Technician November 2007-March 2008 Spherion Charlotte, North Carolina
Responsible for desktop support for 400+ desktops.
Visited users (if necessary) to provide personalized help desk support.
Administered desktop configurations including Windows XP, AS400.
Reset user passwords in active directory and AS400.
Installed, configured Win 98/XP/2000/2003, MS Office and other software applications.
Installed, configured, and troubleshoot computer laptops, and desktops, hardware, printers, and wireless devices.
Installed network printers for end-users.
Installed PC software such as Lyrical Epro and Client Access for AS400.
Entered and resolved work tickets through the Remedy system.
Ghosted PC images on Dell 520 and 745 desktops using Norton Ghost 3.11.
Support Engineer November 2003- October 2007
Barnhardt Manufacturing Charlotte, North Carolina
Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 300 Windows 2000 and XP Professional desktops.
Researched, recommended and implemented new hardware and software into the environment to increase efficiency.
Monitored and supported internal network security, including adding/deleting users and shared permissions.
Coordinated with vendors to resolve more in-depth issues.
Ability to lift and carry equipment/hardware up to 30 Lbs.
Analyzed and resolved network and server connectivity issues.
Provided support to internal users and external clients on all hardware and software issues.
Entered and resolved work tickets through the Remedy system.
Performed day to day operations and administration of AS/400 including daily backups, loading PTFs.
Set up and manage Objects, Organizational Units in Active Directory running Windows 2003 Server and Microsoft Outlook.
Set up and manage remote user network connections using VPN secure tunneling along with Dialinx dialup software.
Corporate LAN Administrator June 1996- November 2003
J.A. Jones Inc. Charlotte, North Carolina
Responsible for administration of the Local Area Networks and Wide Area Networks in the corporate office.
Supplied Help Desk (phone support) for remote locations as well as local support for PC hardware and software.
Answered Systems help desk phone and resolved user questions about applications used in multiple client end-user environments.
In charge of wiring and configuration of local networks from wiring closet to node.
Responsible for system backups for the IBM AS/400 and LAN.
Worked closely with vendors to resolve more in-depth issues.
Provided support to internal users and external clients on all hardware and software issues.
Worked closely with Project Managers for administrative support dealing with PC and office equipment ordering.
Ability to lift and carry equipment/hardware up to 30 Lbs.
Setup users in Active Directory for outlook, VPN and DIALINX for remote connectivity.
Set up and manage Objects, Organizational Units in Active Directory running Windows 2003 Server and Microsoft Outlook.
Installed desktops’ emulation software for JD Edwards.
Set up LANS at remote offices using switches, hubs, frame relay and dialup.
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