Information Technology Manager

RAYMOND BROOKS

*** ****** ***** *** ********* Georgia 30188

678-***-**** ********@*****.***

Information Infrastructure Director

Dynamic, proactive and multi-faceted IT executive, combining strong business acumen and deep technical knowledge with extensive hands-on experience propelling organizational performance through expert IT infrastructure development and management, business analysis and project/program direction. Strong ability to lead and collaborate with stakeholders, clients, multifunctional team members, and sponsors to ensure on-time, on-budget delivery of highly visible IT initiatives. Strong communication skills, with talent for negotiation, team leadership, and stakeholder engagement.

IT Infrastructure Development & Management Data Center Operations Direction Technology Solutions

System/Network Deployment & Management Cloud Application Design & Implementation IT Security

IT Project Management Server & Network Infrastructure & Administration IT Migrations & Integrations

Risk Mitigation Resource Allocation Conflict Resolution Virtualization Initiatives

Disaster Recovery Technology Leadership Strategic Analysis & Planning Budgets & Cost Control

Vendor Management Team Building & Leadership Staff Development & Mentoring Communication

Stakeholder Relationship Management Negotiation & Issue Resolution Customer Service

PROFESSIONAL EXPERIENCE

AEVOLVE INC., Atlanta, Georgia

Technology-driven enterprise specializing in the design, development and manufacture of electronic computing and entertainment products for clientele in diverse industries.

IT Senior Infrastructure Technical Consultant 2016 to Present

Oversee requirements assessment, design and development of peak quality hardware and software products, leading top performing technical teams, Security engineers and systems integration specialists. Supervise IT projects and technical functions for the company’s network/data center in West Africa, multi-million dollar hardware/software business and entertainment manufacturing facility. Conduct strategic planning to determine technical/business needs; formulate and implement standard operating procedures and develop and key processes to ensure network reliability and versatility. Identify and execute initiatives to accomplish enterprise goals while optimizing resources, expediting workflow and improving performance. Manage, support and upgrade enterprise WAN, LAN and WiFi networks, providing technical consultation, network/equipment review, comprehensive performance monitoring and real time reporting to executive management and inter-department colleagues. Administer a $3M+ budget for hardware/software maintenance support contracts, consulting with technology partners to define priorities and contain costs.

Selected achievements:

Significantly enhanced operational performance by executing a sweeping continuous improvement program involving existing infrastructure, applications, systems and software, as well as by proposing and implementing stricter infrastructure requirements and upgrades to achieve optimal levels of functionality, security and data recovery.

Spearheaded design and launch of several high-tech data centers leveraging strong technical expertise in deployment of infrastructures, databases and application servers in high-availability/fault tolerance configuration operations

Successfully implemented high-complexity, large-scale networks comprised of Cisco, Palo Alto firewalls, Aevolve, Media Gateway, Cisco switches and routers with EIGRP/multicast routing, AAA, RADIOUS, IDS, IPS and ISE appliances

Successfully implemented Wireless Cloud base Mesh Network to allow enterprise network access. This solution extend connective to locations where network access was impossible, saving the company millions in installation and support cost.

RAYMOND BROOKS Page 2 678-***-**** ********@*****.***

CITY OF ATLANTA, Atlanta, Georgia

One of the largest and most diverse cities in the Southern US.

IT Infrastructure Operation Director 2012 to 2016

Headed all facets of daily operations related to delivery of comprehensive IT services to the entire city government. Furnished vision, guidance and expertise to technical teams handling multiple service areas, including datacenter, network infrastructure, cloud technology, data storage, security and telecommunications. Oversaw ongoing design, deployment, maintenance and support of mission critical IT services, including 311 and e911 call center operations and Joint Operation Center (JOC). Conducted departmental strategic planning, project direction at all levels, service conceptualization, design and execution, $5M budget administration and vendor management. Managed a team of fifteen system engineers, Security engineers and administrators. Mentor, Motivate and Trained

Selected achievements:

Enhanced customer response time, service and satisfaction by spearheading the conversion of all legacy networks and storage devices in the datacenter operations and enterprise, to state-of-art converged solution which increase customers bandwidth and response time to all resources

Recognized for leadership in the above project with publication of a feature article in the Fall 2015 edition of StateTech Magazine. http://www.statetechmagazine.com/article/2015/09/converged-infrastructure-offers-better-data-center-options

Implement scalable cloud base security services to continuously detect and protect attack in the enterprise whenever and wherever they appears

Developed and published network infrastructure, change management and vendor access policy documents

Led upgrade of the obsolete Avaya phone system to Cisco CallManager UCM cluster, supporting 10,000+ devices in redundant configuration.

Devised and implemented enterprise wide monitoring solution to track and report to senior management system and network performance in real time.

Played a major role in migration of the ERP system from in-house operation to an SaaS solution.

Managed the over 80%+ of the city’s 680 physical servers to a VMware virtual environment.

Guided the design and deployment of the city’s first on-premise cloud infrastructure for initiation of eGIS solutions.

Responsible for the Migration of the City’s 5000+ Microsoft exchange email accounts to office 365

Responsible for deployment of over 2000 Virtual Desktop(VDI) solution using Citrix Zen Desktop

IT Infrastructure Operation Manager 2006 to 2012

Directed daily operations of the Atlanta Watershed Infrastructure Group, part of the Department of Information Technology, assigning, supervising, motivating and developing a high performing team of IT engineers. Performed strategic planning and executed capital IT projects. Worked closely with counterparts across IT teams to formulate and implement initiatives to lower operational costs while enhancing customer relations. Developed and Maintain cyber Security policies for the enterprise

Selected achievements:

Responsible for day-to-day Data Center operations which include hardware upgrade, Patch management, HVAC, UPS security and Active Director

Managed services Desk operation which include Change Management, service call and customer support

Headed design and deployment of the Department of Watershed Security Operation Center (SOC), which operates 1200+ CCTV cameras that monitor department critical infrastructure for intrusion or illegal entry.

Implement EMC converged solution which housed the VMware virtual environment as well as the on-prem cloud solution (Watershed financial system and eGIS)

Successfully Deployed Multiple SCADA Firewalls

Protected water and sewer plant SCADA systems by working with vendors to design, deploy, and

continuously monitor next-generation Palo Alto firewalls.

Lowered hours to complete backup and execute fast-time disaster recovery through deployment of an entirely new, cutting edge data backup solution using EMC Avamar GRID, Data Domain 860 NFS and CIFS data de-duplication technology.

Managed the successful relocation of the enterprise datacenter, involving SAN, servers, core switches, routers, DNS, DHCP, DMZ, VoIP system and Palo Alto and Cisco ACS firewalls.

Managed configuration and support of the Department 2500 Windows, desktops, Laptop, tablets, MAC Hardware and application

Implement PCI compliancy to protect customer credit card, and maximize security of cardholder data is to continuously monitor and enforce the use of controls specified in the PCI Data Security Standard

Work with home land security and FIMA to implement the city COOP plan. COOP planning is an effort to assure that the capability exists to continue essential agency functions across a wide range of potential emergencies.

Managed a team of Data Center Server Engineers and Administrators with the configuration and support of virtual and physical environment

Delivered savings of millions of dollars in consulting and implementation fees by spearheading in-house design and deployment of cloud graphic information systems (GIS).

Collaborated with project teams and consultants to merge the city’s numerous individual domains into a single entity.

Installed and oversaw implementation of OpenText Documentum, for management of hundreds of thousands of documents across city government.

Participate and provide leadership on various committees councils and process improvement teams acting in an advisory capacity

Interprets security laws regulations and contract requirements; directs subordinates in enforcing compliance; and maintains relationships with law enforcement regulatory agencies and other issuers of security requirements

RAYMOND BROOKS Page 3 678-***-**** ********@*****.***

ELECTRONIC DATA SYSTEMS (EDS), Shreveport, Louisiana GM Facility

American multinational information technology equipment and services company.

Technical Team Manager 1996 to 2006

As Project Lead, collaborated with the GM Central Network Team in launch of $65M Cisco infrastructure for a new co-located 4M square foot plant in Shreveport Louisiana. Formulated project timelines and workflow. Ran daily project meetings to provide work breakdown structure (WBS) for all resources. Managed installation/configuration of numerous hardware components (switches, routers ports, etc.), handled firmware/IOS upgrades and implementation of security policy, tracked project operations, and resolved technical issues using a variety of network tools. Provided detailed weekly progress reports to multi-level managers and stakeholders.

Played an instrumental role in conceptualization of VLAN technologies to organize network segments and segregate network traffic.

Additional Electronic Data Systems Positions (details upon request):

IT Operations Manager, EDS / General Motors Facility, Linden, NJ

EDS / General Motors Senior Systems Engineer

EDUCATION / CERTIFICATIONS

Bachelor of Science (BS), Information Technology

University of Phoenix, Phoenix, Arizona

Certified Associate in Project Management(CAPM)

ITIL Foundation Certified

Certified Voice Professional

Cisco Certified Security Professional

Cisco Certified Network Associate

Cisco Virtual Private Network System

Certified CompTiA Network Security +

Certified Introduction to incident Command System

Certified ICS for Single Resource & Initial Action Incidents

Certified StationX Cyber Security Course Hackers Exposed

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

TECHNICAL SKILLS

Software:

Cisco Works Linux Call Manager 5.1 & 6.0, 9.x Unity Mobility SIP & PRI Protocol

HP Open View Tacacs+ Radius Network General Sniffer Ethereal Pocket Sniffer

GFT LANGuard Network Security Scanner VMWare Citrix Zen Desktop Port Scan Active Directory

Network Access Server(NAS) Windows 2008R2, 2010 Server Windows XP, 7, 8 Wireless

MS SQL Oracle 10g, 11g Rac Microsoft Project Terminal Unix IBM/AIX Net Brain Net Motion

Hardware:

EMC VNX Vplex Xtremio Isilon CIFS/NFS FCoE Data Domain(DD) Avamar Cisco EIGRP Nexus 9K, 5K, 7K, 2K, 6513, 6509 Core Switch, 3750 Access Switch, 5509, 2948, 4006, 4003

Cisco UCS Servers Cisco Access Point Router 7200, 3600 PIX Firewall Palo Alto Firewall

VPN Concentrator BGP RIP DMZ SSH DHCP DNS Fiber-Optic Single/Multimode

Fluke Network Ethernet Wireless Solution SNMP iMonitor Terminal Servers

Spirian Migration Tool PC Transplant NetiQ VPN IBM Xseries Netopt

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