Technical Support Technician
Resume:
Pasquale Ottomanelli
Hasbrouck Heights, NJ *****
*******@*******.***
Professional with strong educational background
Achievements, Skills, and Abilities
Proven ability to diagnose, troubleshoot, and resolve technical problems.
Strong working knowledge of software, hardware
networking and operating systems.
Extensive experience setting up, installing, and repairing desktops,
laptops and printers.
CompTIA A+ Certification
Very good communicator, able to successfully work with various end-users to diagnose and resolve complex technical issues
Very good technical skills, with strong knowledge of Windows, MS Office, and Internet connections and peripherals
Extensive knowledge of PC /LAN hardware and applications.
Technical Qualifications
Operating Systems: Windows 2000 /XP/Windows 7, 8.1,10 Mac OS X, Blackberry, Android
Software Applications:
Microsoft Office Suites 2007, 2010, 2013 (Word, Excel, Power Point, Access),Symantec Ghost- Corp Edition, Casper Imaging, Symantec PC Anywhere, USMT User Data Migration Tool, MS Outlook 2010, Active Directory, IBM Lotus Notes, SharePoint
Neoteris VPN, Easy Transfer Data Migration, Adobe Acrobat, Bomgar, VPN
LANDesk, Microsoft Communicator, Lync, Avaya 1-x, Skype for Business,
SDM 12 Global Ticketing System, Citrix, SCCM 2012
Networking: LAN/WAN, TCP/IP, CAT 5, Ethernet, PolyCom Video Conferencing Phone
Cisco VPN, Migration/Refresh Skills, 802.11x, Avaya IP Phones, Smart Board
Certifications
CompTIA A+
Professional Experience
04/16-Present S&P Global Platts-NSC Global
Position: Field Engineer Level 3
Part of a team of Technicians handling over 200 clients and 250 machines.
Setup Desktops and Laptops with Windows 7 using custom imaging software.
On-Site Desktop Support Technician for S&P Global Platts Penn Plaza systems .
Responsible for troubleshooting and fixing Hardware, Software and Network
problems in mixed PC and Mac environment.
Setup and maintain new equipment. Dell,PC’s, Laptops, HP printers.
Setup, manage and fix Outlook 2013 Profiles.
Uses SDM12 Ticket Management System to track/record/resolve Trouble Tickets.
Involved with many Computer Disconnects-Reconnects and user relocations .
01/16-03/16 Beacon Hill Staffing/Dechert LLP IT in NYC
Position: Windows 8 Rollout Analyst
Refreshed/Upgraded Dell laptops and desktops for Legal Firm
Imaged computers with Windows 8.1 OS from Windows 7
Migrated Data using USMT transfer method.
Installed specific software & applications for Legal environment.
Deployed /Setup upgraded computers to users offices.
06/15-01/16 Teksystems Inc.: Various Cities, NJ
Infrastructure Technician / Dell-AT&T Star Deployment
Disassembly of the pre-existing display
Hardware installation of 65” & 55” TV, Tekvox/Info-Motion Switcher
Actineon PC, IR receiver
Prepare and Configure Actineon PC, Samsung Galaxy tablet 10.5
Samsung Galaxy tablet 8.4, and Samsung S6 phone.
Install Stratacache Software on PC, Tablets and Phone
Pack old equipment for return
02/15-04/15 Randstad Technologies: Fairfield, NJ
Win 7 Desktop Tech / CVS
Supported CVS Pharmacy Technicians using proprietary Software
Imaged Win 7 Computers for new hires.
Replaced cracked screens on Dell Laptops
Resolved printer/network issues
Added memory to 100 Dell Optiplex Desktops
05/14-02/15 Guide IT: Wall St., NYC, Jersey City, NJ
Position: Windows 7 Deployment Specialist / AIG
Remotely connected & transferred data from old laptops to newly built/imaged Win 7 laptops
using Bomgar Remote Support.
Installed proprietary applications from different vendors to various AIG department users.
Supported over 200 users after being migrated to Win 7 OS..
Set up Neoteris VPN RSA Tokens for users to connect to AIG network.
Configured Dell Latitude 6430s/7240/7440 laptops for wireless connections.
11/13-05/14 SA IT Services: Jersey City, Northern New Jersey
Position: Level 1 Technician
Refresh Desktop & Laptops for Merrill Lynch/Bank of America employees
Built/Imaged HP and Dell computers for current & new employees
Installed Developer specific applications before & during refresh
Transferred data to new computers via USMT and other methods
Set up scheduling for refresh via e-mail and phone contact
Supported users for 48 hours post refresh deployment
Asset tracked and de-installed old computers & peripherals to storage room
09/13-11/13 Hexaware Technologies: Secaucus, New Jersey
Position: Functional Consultant for Ernst & Young
Upgraded Dell & Lenovo laptops from XP to Windows 7 OS
Rewaved/imaged machine to Windows 7 using Pulse
Migrated data to external drive via USMT & manual transfer methods
Restored User Profile and Lotus Notes Data to laptop
Replaced Lenovo hard drives with Solid State Drives
Added more Memory to Lenovo laptops as needed for proprietary apps
.
10/12-08/13 SA IT Services: Jersey City, Northern New Jersey
Position: Refresh Technician
Refresh Desktop & Laptops for Merrill Lynch/Bank of America employees
Built/Imaged HP and Dell computers for current & new employees
Installed Developer specific applications before & during refresh
Transferred data to new computers via LDMT and other methods
Set up scheduling for refresh via e-mail and phone contact
Supported users for 48 hours post refresh deployment
Asset tracked and de-installed old computers & peripherals to storage room
06/12-06/12 Pomeroy: Various Cities, NJ
Position: Phone Jr. Installation Technician
Decommissioned SVP Server in Computer Room
Unboxed and set-up new phones for various Home Depot stores in NJ
Inserted batteries and turned phones on to begin the build process.
Rearranged Handheld Device Rack by adding two new shelves for Phone Jrs.
Set up 4 Phone Charging Cradles on new shelves.
06/11-04/12 Atlas Data Systems: Westfield, New Jersey Contracted to Merck
Position: Records Management Specialist
Received and processed records for storage, including receipt verification, data entry and quality checking.
Responded to records retrieval requests.
Assisted in the prioritization of work flow for the records process.
Tracked weekly production status
Prepared records management reports
11/10-12/10 InSight Global: Parsippany,New Jersey Contracted to Merck
Position : Data Migration Technician
Re-imaged and restored data using USMT/User Data Migration Tool for Merck employees
getting new Lenovo T410 laptops.
Replaced existing Laptops with new hardware
Supported users after deployment
Returned old equipment to warehouse
09/09-08/10 Union City Board of Education: Union City, New Jersey
Position: Technical Support Specialist
Supported /maintained Apple desktop and laptop computers for school students and staff.
Setup electronic field trips in classrooms using a Polycom video conferencing phone.
Responsible for troubleshooting Smart board issues in the various classrooms.
Reimaged computers using Casper
Called Apple vendors for repair of desktops and laptops under warrenty.
Maintained and supported various HP laserjet network printers in school
Responsible for keeping inventory of assets such as computers and all peripherals .
1/06 -6/09 Kenilworth Board of Education: Kenilworth, New Jersey
Position: Computer Technician
Ran Cat5 cables, Imaged computers using Symantec Ghost Corporate Edition, Created user server accounts on Windows Server 2003 Active Directory, Set up complete computer labs, Performed maintenance on LCD projectors, All around Upgraded memory for all district desktops and laptops, Replaced motherboards, Mounted switches
PC support and troubleshooting.
11/05 - 1/06 United Staffing: Contracted to Compucom for PSE&G service
Position: PC Support Technician
Upgraded firmware, USB Cabling installations for PSE&G trucks and vans, transfer data using flash drives.
3/03 – 11/04 Colonia Country Club: Colonia, New Jersey
Position: Seasonal Groundskeeper
Assisted in machine maintenance and minor machine repair.
Cut Greens and Maintained Sand Traps/Bunkers
1/91 – 1/03 CCH Computax, Inc.: Totowa, New Jersey
Position: Tax Technical Support
Provided clients with technical assistance in preparation of individual, corporate, and partnership returns, Resolved tax law discrepancies and data input problems for computerized tax processing, Offered diversified consulting services on taxation matters, Assisted in product research and development, Resolved credit issues for existing clients, Worked with Sales Dept. in contacting clients and getting them to renew their annual service contracts.
EDUCATION:
1991 Jersey City University: Jersey City, NJ
Degree: Bachelors of Science in Finance
2005 New Horizons Computer Learning Center: Iselin, NJ
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