Salesforce Consultant

PROFILE

* ***** ** ********** ** SalesForce Developer and SalesForce Admin

Strong experience with SalesCloud and ServiceCloud implementation

Implemented validation Rules, work flows, e-mail services and approval processes using customization & Apex

Interacted with Customers for requirements gathering, brainstorming sessions, Technical Solution Design (TSD) for Salesforce.com implementations.

Strong SalesForce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, VisualForce pages

Managed SalesForce components deployment across controlled Sandbox environments and Production instances

Experienced in release management practices using Change Set and configuring Eclipse IDE for force.com plugin extension

Hands on experience in building Reports, Dashboards, Analytics Snapshot for Standard and custom Report types for the business users and management

Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations

Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules

Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management

Hands on experience in Siebel configurations and understanding of Siebel CRM 8.x, 7.x tools and clients, layers in Siebel, EIM and Party concepts, Siebel Remote

Capable of rapidly learning new technologies and successfully applying them to projects and operations

TECHNICAL SKILLS

Skills

Tools

CRM

SalesForce, Siebel

Development expertise

Visual Force Pages, and Apex classes, Triggers, Sharing rules and Security Settings, Java script, Query, HTML

Scripting Knowledge

Java Scripts, Apex java, SQL Queries

KEY SKILLS

Sales Cloud, Service Cloud, SalesForce Admin, Domain expertise in Product-management / Incentive-management / manufacturing/insurance / Retail, SaaS

CONSULTING EXPERIENCE

Contractor Citi Group

Orbit Innovations

HCL Technologies

CLIENTS

Johnson & Johnson

Michellin

Minacs

Lafarge

Sterling Holidays & Resorts

Flipkart

Key skillsets as SalesForce Developer:

•Involved in business and technical grooming sessions and provided solutions for various stories.

•Implemented salesforce best practices while writing Apex Triggers, Apex Controller classes, Utility classes with consideration of Governor Limits.

•Written apex triggers on Standard and Custom objects to perform various customizations based on the stories provided by different business groups.

•Written apex batch classes to process large data updates, queried large datasets and exported to excel.

•Worked on Service Cloud and Sales Cloud Skilled on Case Management, captured cases from the company's website and customer emails.

•Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class. Designed, developed and maintain new applications and or capabilities on the salesforce.com platform including Salesforce1.

•Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from salesforce platform database.

•Developed custom Apex extension controllers (Dispatchers) and visualforce pages to dispatch to visualforce page and standard page layouts based on record type.

•Developed SQL queries to manage data and scripts to create tables.

•Developed custom Visualforce components and implemented components at different visualforce pages.

•Extensively worked on Eclipse IDE, Developer Console and Workbench for developing Apex Classes, Triggers and customizing other meta-data components.

•Worked on customization of salesforce standard objects - Accounts, Contacts, Opportunity, Campaign, Lead, Cases, Knowledge and Articles.

•Created custom relationships on the objects using Lookup, Master-Detail relationships and created junction objects to establish many-to-many relationships.

•Performed admin tasks for customizing Users, Roles, Profiles, Permission Sets, Sharing Rules.

•Worked on customizing salesforce OOTB features - Creating Page Layouts, Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links.

•Implemented custom business logic using salesforce declaratives - Validation rules, Formula Fields, Process builder, Workflow rules and Approval Process.

•Extensive work in custom report, Historical trending reports, report types, analytic snapshots and dashboards.

•Created Custom Report Types, Report, Dashboard folders and enabled folder permissions to various roles in the organization.

EDUCATIONAL QUALIFICATION

Year

Course

2011

B.E. Instrumentation and Control

Saranathan College of Engineering, Anna University; Chennai, India

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