Customer Service High School

Susan E. Brooks

**** ********* **

Clearwater, Fl 3764

317-***-**** ~ ac1l6e@r.postjobfree.com

Objective

I am seeking a position with a growth-oriented company that will allow me to utilize my

full range of talents in problem solving, customer service, and administration.

Skills and Abilities

Communications

Extensive problem solving skills. Ability to analyze and diagnose customer and company

needs to provide a satisfactory resolution. Routinely handled hundreds of customer and

professional contacts per week.

Interpersonal

Ability to get along well with co-workers and customers, as well as able to work with

minimal supervision. Cooperative and patient team player.

Attention to Detail

Concerned with quality of work done in an efficient manner. Ability to handle cash

transactions, generate accurate sales records and deposits.

Flexibility

Willing and eager to try new assignments and interested in assuming additional

responsibilities and training. Have worked in several different positions and learn new

duties quickly.

Employment

Collegiate Housing Services

Previous Account Coordinator - 12/13 - 04/13/2017

Collections on students that break lease and moved out and owe the company money for back rent, damages. Also helped with current students paying their rent on the 1st of the month.

Recieved and reviewed return mail, on the 20th of the month did spreadsheet and sent all non collectable accounts to third party agency.

Tyco, Indianapolis, In

Processor (temp position) 09/13 – 11/13

Responsible for processing orders for mailing credits back to customers and collapsed

credits against debts.

STREET LINKS LENDER SOLUTIONS - INDIANAPOLIS, IN

Processor 08/12 – 08/13

Responsible for order entry and scheduling property inspections. This includes

documenting all property information such as property address and borrower information.

All required documentation, such as purchase orders, are then attached to each order.

T2 SYSTEMS - INDIANAPOLIS IN

Collection Specialist 04/11 - 06/12

Responsible for collecting on passed due parking citations. This included skip tracing on

accounts that had return addresses.

SUSAN BROOKS

317-***-**** ~ ac1l6e@r.postjobfree.com

AURORA BANK FSB - INDIANAPOLIS, IN

Foreclosure Prevention Specialist 04/10 - 03/11

Responsible for assisting borrowers with different government guided work out options

to potentially allow them to stay in their homes. This included working within

government guidelines. This also included accepting borrowers payments over the phone.

JP MORGAN CHASE - INDIANAPOLIS, IN

Collection Specialist 05/07 - 4/10

Responsible for taking inbound and outbound calls in the Deposit Account Recovery

department. This included collecting on bank accounts that are overdrawn and negative

over 60 days.

CORT FURNITURE RENTAL - INDIANAPOLIS, IN

Office Administration 08/04-01/07

Performed customer service for clients renting furniture. Responsibilities included

sending out monthly and late fee invoices, making collection calls on outstanding

payments, mailing collection letters and repossession letters. I was also occasionally

required to appear in court to obtain a judgment on accounts.

SALLIE MAE - FISHERS, IN

Collections 02/03-08/04

Responsible for assisting clients with issues regarding their student loans. This included

taking payments over the phone by either credit card or check by phone, working out

repayment arrangements for clients unable to make scheduled payments, setting-up

payment dates, and keeping a daily log of all payments, client names, and phone

numbers.

GENERAL ELECTRIC DOD/DOE - LARGO FLA

Assembler-1980- 1989

Worked on making cables and sodering PC boards.

Held top security Clearance for the government

Inspections on small parts in a down flow room and cleanroom,

Education

Kaplan University Indianapolis, Indiana

Associate of Applied Science

Business Administration

Edison High School Edison, New Jersey

High School Diploma

References available upon request

.

Education

Kaplan University Indianapolis, Indiana

Associate of Applied Science

Business Administration

Edison High School Edison, New Jersey

High School Diploma

Contact this candidate