Desktop Support
Resume:
Carissa Jane B. Alvarado
Email: *******************@*****.***
Skills Overview
Troubleshooting and Repair ( Hardware, Software, Network)
Voice and Data Structured Cabling (crimping, terminating, patching, cable harnessing, testing)
Microsoft Office ( Word, PowerPoint, Excel, Access, Visio, Publisher)
CompTIA A+ Certified
Computer Engineering Technology graduate
Possess entry level experience in the IT industry
Have an office related experience
Certification
CompTIA A+ Certification July 2017
Computer Networking Career & Training Center, Inc. Makati City, Philippines Feb 2014
PC Hardware and Software Troubleshooting and Repair
PC LAN/WAN Setup and Windows 2003 Server Active Directory
Infrastructure Administration
Education
Technological University of the Philippines Taguig City, Philippines Apr 2010 - Jul 2013
Computer Engineering Technology
Sen.Renato Compañero Cayetano Memorial Taguig City, Philippines Jun 2006 – Apr 2010
Science and Technology High School
High School Diploma
Professional Experience
Gate Gourmet Seatac, WA Feb. 2016 - Present
SAP Coordinator
Responsible for submitting and follow-up on all SAP related helpdesk issues.
Assists Unit Buyer in other Related Purchasing Tasks as assigned.
Reviews and submits all BOM change request to ensure inventory.
Updates daily production through back flushing and post goods issue functions.
Ensures that all areas are submitting waste and deviation logs on a daily basis.
Generates the daily exception reports (MF47).
Coordinates SAP related physical inventory activities.
Submits all ROH Material Request for new and extended material.
Monitors JIRA for sourcing request
Galley Packer Mar 2015 – Jan 2016
Prepare the carts of sodas, juices, liquors, waters, plates and utensils for the Delta International flight.
Manage and check the carts to avoid delay in flights.
Responsible with organizing and cleaning the work station.
Swissport
Passenger Service Agent Seatac, WA July 2015 – Jan 2016
Inspect and verify passenger documentation.
Manage passenger baggage processing including handling and fee calculation if applicable.
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Operate carrier specific reservation/ ticketing software.
Produce all required, work-related documentation.
Review, edit and finalize flights.
Walmart Supercenter Redding, CA Aug 2014 - Feb 2015
Overnight Stocker
Responsible for stocking merchandise from backroom and ensure that all shelves are in stock
Manage and organize merchandise and displays.
Provide great and quality customer service.
Target Redding, CA May 2014 – Jul 2014
Sales Floor Associate (Softlines)
Responsible to planogram and restock items in proper location.
Manage and stock merchandise from the backroom/under stock to keep the shelves in stock.
Provide guests assistance on sales floor and respond to all back-up cashier requests.
Wonderfoods Inc. (Sizzling Plate) Makati City, Philippines Aug 2013- Jan 2014
IT Assistant
Provide Technical Support which includes hardware, software and network troubleshooting
Responsible for backing up of database
Create basic Crystal Reports and Photoshop Designs (as requested)
Manage and provide POS support
KMC MAG Group Inc. Makati City, Philippines Apr 2013 – Jul 2013
IT Associate (Part Time- Contract)
Responsible for backing up of Dell Switches
Provide support to diverse clients such as Network, Hardware and Software Troubleshooting
Knowledgeable with administering SonicWall
Assist clients in their requests
Experience with CAT5e/ CAT6 Cabling such terminating, cable laying and harnessing
Install IP cameras and DVR
IT Support (Intern) Oct 2012 – Apr 2013
Supporting Different Clients in the company. (Network, Hardware and Software Troubleshooting)
Maintaining asset/ inventory
Installation of basic or standard application
Set-up/ deployment of computers to clients
Configuration of IP Phones and Softphones
Checking and monitoring of ticketing system, MRTG, networking devices
CAT5e/CAT 6 Cabling (terminating, cable laying and harnessing)
Contact this candidate