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Customer Service Manager

Location:
Pasadena, TX, 77506
Posted:
August 01, 2017

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Resume:

Teresa Cavazos

*** ***** **

Pasadena, Texas ****6 ac1l49@r.postjobfree.com

832-***-****

OBJECTIVE

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while also gaining knowledge of new skills and expertise.

EDUCATION

Texas A&M University, College Station, Texas Class of 2016

Bachelors in Animal Science

Overall GPR: 3.56

EXPERIENCE

Sephora inside JCPenney

Pasadena, Texas

Senior Education Consultant - Manager January 2016

Stayed consistent with project schedules and plans

Directed and coached in the moment to the product consultants on day to day preparation

Handled customer complaints in a professional and appropriate manner

Managed and set hourly and monthly goals on excel to stay successful as a business/ to stay organized on meeting our metrics

Processed shipment and ordered new fixtures or product needed

Received and delivered new education of products or training behaviors

Handled operational work by scanning out product testers, processing RTW (return to warehouse products), processed theft items, and updated new fixtures and animation

Product Consultant November 2016

Interact with customers to provide information in response to inquiries about products and services

Kept the store clean and well presented

Took several training videos on new products that were presented in store

Provided great customer service

AAA Animal Clinic

College Station, Texas August 2012 - May 2016

Veterinary Technician

Proper Animal Restraint, drawing up vaccines and refilling medications.

Drew blood for dogs and cats; ran different bloodwork tests, sent to labs when necessary

Performed baths and dips on animals, writing up charts and and medicating sick boarding animals.

Cleaning and sanitization of instruments and boarding cages, assisted the doctor in surgeries.

Counted money, organized credit card receipts, Rang up orders for the register

Communicated and ordered animal pharmaceuticals from Sales representatives

Red Bluff Animal Hospital

Pasadena, Texas May-August 2012, 2013 & May 2014 (all summers)

Veterinary Technician

Proper Animal Restraint, drawing up vaccines and refilling medications.

Developing X-rays, bath dips, writing up charts, medicate sick boarding animals.

Administering fluids, Ran catheters, drawing blood from dogs and cats, can do various animal tests (hw canine & feline, parvo, leukemia, glucose, etc.) Spun blood and sent to labs, fecal and urine tests, various tumor and bacterial tests.

Booking appointments, and attending to customers as well as Spanish speaking customers.

K’s Mutt Hutt

Brenham, Texas February 2012-May 2012

Animal Caretaker

Caring and handling of animals, understanding animal behavior to successfully place certain dogs in group play

Cleaning and sanitizing play area, exercising with dogs, responsible for the health and care of all dogs and cats in the facility.

Booked appointments

Administered medications to animals

Bathed dogs, including cleaning ears, and clipping nails

SKILLS

Strong communication skills

Customer Service

Bilingual, Can speak and write in spanish

Responsible

Hard-working

Fast Learner

Dependable

Fast driven

Leadership

Problem Solver

Self-motivated

Multitasking



Contact this candidate