Telecommunications / Communications Technician

RACHEL J. ADGER

Citizenship: United States

Veterans Preference: None

Permanent Address: Phone Number: Email Address:

**** *********** **. ******: 240-***-**** ***********@*****.***

Capitol Heights MD, 20743

CAREER OBJECTIVE:

I am seeking a career which thrives on learning, advancement and commitment to growth and high standards which will allow me to utilize my acquired technical, leadership, and training education in a challenging work environment.

SUMMARY OF SKILLS/AREAS OF EXPERTISE:

National Crime Information Center (NCIC) trained

Microsoft Project Professional

Microsoft Office proficient

Database management of processing and application development for PDF and Tiff files

Data mining

Multi-tasking skills

Verification quality control

Assistant supervisory experience

Repository Analyst/ Innovative organizer

Solid customer service and support skills

Excellent verbal and written communication skills

FEMA Trained

JOB RELATED HONORS/ MAJOR ACCOMPLISHMENTS:

“Spot Award” for exceptional service and work production

Outstanding Performance Award Evaluation

Project Management Essentials Certification

Supervisory experience in training student and permanent employees

Attended and participated in NARA’s annual Record Administration Conference (RACO) 2012

Created instructors guides and manuals for the Legacy Schedule Scanning Project

EDUCATION:

George Mason University, Fairfax, VA

Undergraduate Bachelors of Biology degree candidate

Anticipated completion: May 2018

PROFESSIONAL PROFILE:

09/2015-Present: 40 hours per week: Emergency Communications Technician; Arlington County Government, Arlington County Police Department, 1425 N. Courthouse Rd Arlington Virginia, 22201

Supervisor: Celeste Chisholm- 703-***-**** Operations Supervisor, ECC, Arlington, VA

Entry/ Removal of persons and property through the National Crime Information Center (NCIC) database

Dispatch of emergent and non- emergent calls for service for the Arlington County Police and Fire Department

Use of Commuter Aided Dispatch (CAD) and Police / Fire Department Communications Systems

01/2014-09/2015: 40 hours per week: Telecommunications/ Dispatcher, Contractor; Department of Homeland Security, Federal Protective Service, 4205 Suitland Rd Suitland Maryland, 20746

Supervisor: Lilli’ an Thompson- 301-***-**** Contract Project Manager, Suitland MegaCenter, Suitland, MD

Provides support to the Federal Protective Service, a division of the Department of Homeland Security

Detect, deter, and mitigate threats made to Federal Facilities within the District of Columbia, Maryland, and Virginia Region

Utilized the National Crime Information Center (NCIC) to provide returns of criminal history for individuals in questioning per a Federal Protective Officers request

Dispatch of emergent and non- emergent calls for service

Monitoring alarm signals

07/2010-01/2014: 40 hours per week: Archival Technician, GS-4; National Archives and Records Administration, Records Management Services (ACNR), 8601 Adelphi Road College Park Maryland, 20740

Supervisor: Cathryn A. Westfeldt - 949-***-**** System Integration Design Support and Adoption Team

Records Management Services (SIDSA), National Archives and Records Administration, Laguna Niguel, CA

Input of Federal records into Microsoft excel spreadsheets for over three thousand schedules, i.e. maintained inventory database

Recruitment, training and supervision of new student employees for the National Archives Records Administration’s Legacy Schedule Scanning Project (LSSP)

Scanning, photocopying, faxing, emailing, and data entry of Federal records

Reviewed and updated the LSSP team procedures and policies

Assisted with student workload scheduling

Provided excellent customer service as well as being an effective communicator in responding rapidly to inquiries regarding LSSP data with a pleasant and professional demeanor

Worked as a pull and refill staff member

Converted scanned Federal documents into Tiff files and PDF files

REFERENCES:

Morris R. Moore Jr. 301-***-**** United States Capitol House Division 2

Wilda D. Logan 301-***-**** Supervisor, ACNT, National Archives and Records Administration

Dalontae Kibler 240-***-**** Dispatcher/New Employee trainer, Department of Homeland Security

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