BERAL FRANCIS

ac1l2g@r.postjobfree.com

850-***-****

**** ***** *** **,

Bellevue, WA 98005.

Career Goal

A talented and industrious professional seeking employment in your esteemed organization as a Cloud Computing Engineer and share my expertise in Azure, Windows/Systems Administration, Database administration.

Technical Experience:

●Five years of experience in the IT industry as a windows Systems/Infrastructure Engineer/Azure Technical Engineer.

●Supported incidents that ranged from infra, build and test execution.

●Created trouble shooting guides to handle build and test related issue.

●Helped other team member by providing evidence by gathering from builds logs and telemetry Data.

●Gathered Test Execution agent requirements and created sysprep VHD.

●Diagnosed & troubleshoot build and deployment issues.

●Expertise in Database Administration on Production Servers with server configuration, performance tuning and maintenance with outstanding troubleshooting capabilities.

●Experience in Deployment, Migration, and Patching in PPE and Production environments.

●Worked on configuring SQL Server with minimum privileged access.

●Experience in Batch processes, Import, Export, Backup, Database Monitoring tools and Application support.

●Extensive knowledge in Windows Active Directory, DNS, DHCP and DHCP scope backup, Windows Desktop and Remote Desktop.

●Good technical Knowledge and highly understanding of automated scripts like PowerShell scripts for deployment/patching/Migration.

●Worked on ticketing tools like Product Studio, IcM for creating and executing RFCs (Request for changes)

●Extensive Knowledge in reviewing, establishing and maintaining a VMware and Hyper-V environment, including storage and security.

●Experience in Installing, deploying, configuring, monitoring web applications and web services on IIS servers, SQL servers that runs on Windows server, 2008, 2008 R2 and providing 24x7 on call support for Production Environment.

●Experience in Configuring and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.

●Extensive working experience in operating system updates, patches, and configuration changes.

●Configured memory, processors, switches on virtual machines.

●Configured virtual networks between virtual machines through virtual switches.

●Extensive knowledge in deploying and upgrading new and existing farms and environments.

●Strong knowledge of network hardware including servers, routers, and other computer devices.

●working knowledge with the system center tools like SCCM, SCOM, SCVMM, SSMS 2012 Suite.

●Monitoring the Internal Site for missing Patches, Anti-virus and Vulnerabilities.

●Working knowledge for backup solutions for SQL Server databases using Azure Backup through system center data protection manager tool.

Professional Experience:

Working as Technical Specialist/Build Engineer in Microsoft (Redmond/WA) as consultant through Mindtree Ltd (July 2016 – June 2017)

Worked as Technical Specialist in Microsoft (Redmond/WA) as consultant through HCLA (Aug 2014 –Nov 2015)

Worked as Systems Engineer in Microsoft (Redmond/WA) as consultant through Webfoot Solutions Ltd (Aug 2013 –May 2014)

Worked as Systems Engineer in Microsoft (Redmond/WA) as consultant through OSLO Solutions (Dec 2012 –June 2013)

Worked as Systems Engineer in Microsoft (Redmond/WA) as consultant through Chinasoft Ltd (Aug 2012 –Nov 2012)

Academics:

●Bachelor of Commerce from Osmania University, Hyderabad, India (1998).

Certificates:

●Microsoft Certified IT Professional. (Windows Server 2008)

Technologies:

Database: SQL Server & SQL Azure.

Automation: Build, Deployment, UI, Monitoring, Web & Web Performance

Reporting: Power BI Reports.

Tools: SSMS, SCVMM, SCCM, SCOM, BigFix, Trace viewer, Agent Ransack, GIT, Jinkins and Go CD.

Scripting Knowledge: Power Shell.

Legal Status: US Citizenship (expected): 10/31/2017; Current Status: Permanent Resident [Green Card] (since 08/15/2011)

Projects:

Microsoft Azure Shared Services Power BI (https://powerbi.microsoft.com/en-us/): July 2016 -June 2017

Shared services group provides services/ capabilities that represent common needs or services across all the other needs for power BI.

Responsibilities:

Supported incidents that ranged from infra, build and test execution.

Created trouble shooting guides to handle build and test related issue.

Helped other team member by providing evidence by gathering from builds logs and telemetry data.

Gathered Test Execution agent requirements and created sysprep VHD.

Diagnosed & troubleshoot build and deployment issues.

Monitoring the DAA (Dynamic Assert Allocation) Cache – the DAA Cache consists of all the VMs that Power BI uses to validate code changes to the product.

Reporting on Build Breaks – we have a system that sends out a Notification mail when a Build fails to pass based on one or more failed test cases. This mail gives us enough clues to find the problem and examine what tests caused the failure(s).

Fixed Enlistment Corruption on an Agent – if an enlistment on a Build Agent (VM) has a corrupted source code enlistment.

Fixed Offline Build Agents (VM’s) and if the Agents are Having any Hardware Issues We Escalated to the 1Lab IT Services.

Querying SQL DB for raw Data regarding builds, DAA Caching percentage rate, build definitions, status.

Running Powershell scripts to get information systems Objects in the Environment.

Created SQL BD tables, views and Store procedures when required by the Team/Client.

Modified the Automation Runbooks for the Azure power BI portal for Monitoring Alerts in the Environment.

Scheduled Automation Runbooks in the Azure Portal for Monitoring the health of the Environment.

Created Code Reviews for changes in the Source code when required.

Created and Documented Trouble Shooting Guides to the Team to handle the Day-to-day issues related to the Build and Test environment.

Microsoft Office 365 SharePoint Online (AUG 2014- Nov 2015)

Responsibilities:

●Executed Standard, Pre-approved and Emergency RFC to support changes when needed to mitigate impacting issues associated with an incident/escalation.

●Performed standard and Emergency KIOSK to support read-only requests to mitigate issues associated to Sev 1 incidents or escalations. Handled by SE Live Site.

●Monitoring the indexes at regular intervals for better performance

●Experience in using SQL Server Profiler, SQL Server Agent, and Database Engine Tuning Advisor(DTA).

●Performed installation of SQL Enterprise 2012 SP1 CU 5 64bit version on Windows 2012 Sp1 Clusters (HP servers in enterprise Data Centers).

●Recovering the databases from backup in disasters. Implementing Point-In-Time Recovery solutions.

●Removing Stale Locks from the Farm’s by executing SQL queries in the config DB’S.

●Run SQL queries on PPE and Production Environment Database’s.

●Monitoring SQL server performance using SQL Profiler to find performance and dead locks.

●Involved in troubleshooting and fine-tuning of databases for its performance and concurrency.

●Cross zone p-machines across various environments to support capacity team.

●Copy Access Web Databases from one SQL Azure Server to another Server.

●Remove the Dead VM’S in the Pre-Production and Production Environment.

●Connect to SSMS console to Troubleshoot SQL Issues.

●Remove Different role VM's from Network’s after the failover.

●Copy new pfx and cer files to O365 environment, PPE and Production Environments and create secret for this cert in Grid Manager.

●Adding Grid Manager event hub connection strings to the secrets Database.

●Obtaining ULS logs from the Farms for any escalation Issues.

●Running portqry internal tool to check the Route Configuration Issues.

●Providing the Dev’s with IIS logs to validate the F5 update to monitor SPPing on Content Frontend Servers.

●Adding the subscriptions for different environments, example: Prod$, PPE and Dprod.

●Add/delete/modify User policy for the Web Application for Dedicated customers in SharePoint Online.

●Add/delete/modify User Profile Property Mapping in Pre-Production and Production for the Dedicated Customers in SharePoint Online.

Microsoft, SharePoint (AUG 2013- MAY 2014)

Responsibilities:

●Applying Security Patching for 25000 servers in Production environment / Pre-Production Servers using Grid.

●Monitoring the Internal Site for missing Patches, Anti-virus and Vulnerabilities.

●Manually applying patches on Infrastructure Servers Like DPM’s/GFE’s and GM Networks/Zones using PowerShell scripts.

●Investigating and finding the solution for newly shown up Vulnerabilities in PAVCV2 site.

●Fixing Vulnerabilities and anti-virus definition files by using PowerShell scripts.

●Scrutinizing the Scheduled tasks running properly for generating the Daily Reports.

● Updating the servers in PPE and production environment with 100% compliance.

●Engaging other Teams like Deployment, imaging Teams for the Security Patching.

●Opening the Bugs for the Security Patching Error and assigning it to the DEV team

●Responsible for creating RFC’S for the changes required for troubleshooting the Servers which is having the Vulnerabilities.

●Responsible for reporting the Manager on the progress in the day-to-day job.

●Updating the Manager on the Scrum Meeting in regards for the day-to-day progress.

●Engaging with the on-call engineers for the Security Patching errors during the weekends.

●Generating reports by using PowerShell scripts.

Microsoft, WA (NOV 2012- June 2013)

Responsibilities:

●Building Azure clusters for the test environment to WATBO Team.

●Execution of post and pre-validation for the build out clusters.

●Creating Deployment Specification files for the fabric deployments.

●Creating Deployment specification files for SLB deployment.

●Engaging the Site Services Team for the replace/investigate Hardware Issues.

●Manually investigating Blade servers which are in Human Investigate State.

●Troubleshooting Blade servers for any Operating System/ Hardware related issue.

●Responsible for powering on the blades in the cluster, if they are in off state.

●Responsible to engage different teams such as WATCM, Fabric WALABS, if the Deployment is blocked.

●Running Bootstrap process to discover the Blades in the build out cluster.

●Investigating Blade servers which has the Hardware issue and updating in RMA page, for the Vendor (DELL/HP) to look at the faulty blades and work on it.

●Responsible to verify that all the blades in the cluster are in the goal state for the deployments to be successful.

●Performing DCMT enlistment for the cluster updates.

●Responsible to download the latest tool sets for the deployments.

●Creating SSL certificates for the clusters and checked in to deployment specification file

●Responsible for Creating Storage/compute Accounts for the clusters.

●Responsible to create the Tenants for the cluster.

●Responsible to update the latest toolset in the Jump box from the share path.

Microsoft, SharePoint (August 2012- NOV 2012)

Responsibilities:

●Responsible for maintaining and supporting 16 Zones In SharePoint Online Project with 2000+ servers.

●Responsible for communicating with Datacenter’s for Server issues Updates.

● Engaging the site services for the Replacement of Hardware issues.

●Monitoring the SharePoint site Availability through Show-point Reports.

●Monitoring the Keynote website link for the availability of the SharePoint Online.

●Responsible for raising a ticket for the Site services for Server Hardware issues.

● Monitoring the Active Queue for the Bugs.

●Creating a RFC, bug for the Server issues such as Rebooting the Server.

●Used HP Insight Manager to run diagnostics to rule out hardware issues

●Updated Firmware and ProLiant support Pack for Windows 2008 R2 servers.

●Teamed NIC’s using HP Teaming software for redundancy during failures.

●Worked on Service request and Project request assigned by the Team Lead.

●Using PowerShell commands to check the Server Status.

●Responsible for Resetting the Virtual Machines which are in hung state/froze.

●Executing PowerShell command-lets.

●Responsible to Locate the Physical Machine for identifying the VM’S.

●Resolving the Bugs which are closed by the Site Services after Verification.

●Restarting the Services for the Server’s which are in Stopped Status.

●Resetting the application pool in the Front End web servers.

●Coordinating with the Team Leads for Resolving the Bugs.

●Responsible for Providing 24/7 Support to the SharePoint Online Project.

●Updating the Project Manager and the Team Leads in regards with the Day-To-Day work.

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