Customer Service Data Entry
Resume:
Nekeya Austion
Apt **
Roselle, NJ 07203
********@*****.***
OBJECTIVE
To obtain a job that will utilize my customer service, and all around office/administrative/managerial skills.
WORK EXPERIENCE
Customer Service Representative
May 2016-May 2017
I-PARCEL/UPS contract
Answer customer inquiries and solving inquiries by email correspondence and tracking their shipments. Use of Zendesk and various tracking sites. Helper Coordinator
Nov. 2014-Jan. 2015
Cortech/UPS Contract/Temporary
Coordinate schedules of UPS driver helpers, managing of uniforms, stops, hours, time cards, locations. Dispatch messages to driver's while on the road. Use of all office equipment including program diads for helpers, answered multi-line telephone system in an office/warehouse environment. Heavy mathematical calculating with driver stops and hours.
Data Entry/Customer Service
May 2014-Nov. 2014
New England Motor Freight/NEMF
Answering calls, scheduling delivery and pick up appointments, logistics, heavy data entry, use of all office machinery, dispatch with truck drivers. Heavy customer service with customers over the phone and email. Created documents. Data Entry/Customer Service
Oct. 2013-May 2014
Robert Half/NEMF Contract/Temporary
Answering calls, scheduling delivery and pick up appointments, logistics, heavy data entry, use of all office machinery, dispatch with truck drivers. Heavy customer service with customers over the phone and email. Created documents. Driver/Lead/Customer Service
May 2007 - April 2013
Elrac/Enterprise Rent-A-Car Cranford, New Jersey Travel, Transportation and Tourism
Pick up of brand new vehicles, drop off of new or used vehicles. Driving from branch to branch, some in different states, also fill in, in the office, picking keys, and keying them into the computer system and major cash handling. Direct contact with major car dealership owners and operators. In charge of up to 5 driver's at a time, assigning them to cars and pick up and drop off locations, dispatch between the office and myself by way of two way walkie/talkie/phones.
Clerical/Office Support
February 2007 - May 2007
Atrium Staffing Woodbridge, New Jersey
Everyday duties consisted of going over applications, and checking credentials, before admittance to Ross University Medical School.
Customer Service Representative
November 2004 - January 2007
IMX Elizabeth, New Jersey
Application Review
Going over applications, contacting applicants, and finalizing applications. Office Manager
July 2004 - November 2004
Team 2000 Elizabeth, New Jersey
Nonprofit Charitable Organizations
Typing letters of correspondence, creating resumes for clients, working directly with director and manager. Small office with 2 employees under me, I had to correspond with the Mayor, and other top officials, representing hospitals, and prisons. Problem solving, and ability to multi-task.
File Clerk
April 2004 - July 2004
Trinitas Hospital Diabetes/Wounds Management Elizabeth, New Jersey Healthcare Services
Creating and filing charts, answering phones, meeting clients, and scheduling their appointments.
Teller
October 2003 - October 2003
Coin Depot Elizabeth, New Jersey
Counting hundreds of thousands of dollars brought in from armored trucks. Use of adding machine.
Customer Service/Traffic Clerk
July 1999 - September 2001
Levitz Furniture Corp. Iselin, New Jersey
General filing, answering phones, use of copy and fax machines, computers, appointment setting, cash handling, use of credit card, cash register, and adding machines. Customer contact, dispatch, and supervision of other employees. Problem solving, handling of managerial situations, and ability to multi-task. Package Handler/Checker Sorter
November 1993 - June 1995
FEDERAL EXPRESS Newark, New Jersey
Scanning packages, loading packages in cans, unloading cans, and trucks, and loading and unloading aircraft.
EDUCATION
Certification,
April 1999
UCC. Elizabeth
Office Skills Program:filing, phone etiquette, customer service, and different software applications such as, MicroSoft Office, Word, Excel, and Access. SKILLS
Microsoft
Applications
Expert
Typing 65 WPM Expert
REFERENCES
Annette Brown
Supervisor, Atlantic Health Services
Professional
Tamalyn Austin
Supervisor, UMDNJ
Personal
Stephanie Williams
Education Coordinator, Dover Business College
*********@*****.***
Personal
David Rios
Supervisor, Enterprise/Elrac
Professional
Contact this candidate