Technical Support Customer Service

Yan Yu

***-** ********* ******* **, Toronto, On M3A2Y1

Cell: 647-***-****

Email: ************@*****.***

OBJECTIVE

To obtain an entry-level position in IT field where I can utilize my knowledge in both hardware and software development in order to improve company’s operation while enhancing my knowledge in this area.

TECHNICAL SKILLS/QUALIFICATION

Proficient with Computer Hardware and Software Developing

Proficient with Microsoft Word, Excel and PowerPoint

Operating System: Android, iOS, Windows, Mac OS, Linux

Knowledge of Computer language: C, Java, SQL, HTML, JavaScript, Python

Knowledge of Applications: Android Studio, Xcode, HCS12, JGasp, Putty

Knowledge of Database System: SQL Server, MySQL, AWS

Fast Learner: can grasp new ideas and concept quickly

Hard Working: take the work seriously

Organize: place things in working order, long term teamwork experience

Efficient: can work on any project efficiently

Communication: can read and write properly, good at communicating with other people

Multitasking: can work on multiple tasks, strong adapt ability to any condition

EDUCATION

Computer Engineering Technology Advanced Diploma January 2015 – April 2017

Humber Institute of Technology and Advanced Learning, Etobicoke, Ontario, Canada.

Application of German Bachelor’s Degree September 2009 – April 2012

Xi’an International Studies University, Xi’an, Shaanxi, China.

PROJECT

RaspberryPi and Philips Hue

Developed a method to connect RaspberryPi and Hue bridge through Wi-Fi

Created multiple functions to control lights wirelessly

Environment: Python, Raspberry Pi, SQL, Linux

WORK EXPERIENCE

Grocery Clerk September 2014 – January 2016

Sunny Foodmart

Provided great customer service

Worked in a fast-paced environment and multitasked

HelpDesk, Technical Support (Part Time) May 2016 – April 2017

Humber College – School of Applied Technology

Troubleshoot software, hardware and network issues

Diagnose computer errors and provide technical support

LANGUAGE

English, Mandarin, German

Contact this candidate