Customer Service Nursing Assistant

Erika Silva

** **** ******

Middleton, MA *****

Email: **********@*****.***

Cell: 978-***-****

Objective

Practicing Nursing Assistant with excelling work ethic seeking an opportunity to broaden my practical experience to further develop core interpersonal, analytical, and technical skills in the medical field to provide the highest level of patient care.

SKILLS

Excellent Organizational Skills

Strong Customer Relations Skills

Effective Communication Skills

Strong Attention to Detail

Efficient in Multitasking

Strong Desire to Continually Learn

Microsoft Office (Word, Excel, PowerPoint)

EDUCATION

North Shore Community College 2010

Pre-Requisites for Nursing

Associates Degree in Health Science

Health Careers Program 2010

MGH Clinical Rotation in OR, Oncology, Labor and Delivery, Pediatrics, & Med-Surg Unit

PROFESSIONAL EXPERIENCE

Beverly Hospital, Beverly, MA 2011 - Present

Clinical Associate

PACU

Prepare unit for patient arrival: Medical Supplies, Patient Charts, & Arrange PACU schedule/assignments

Escort Patient in for operation and discharge post operation

Document all patient data pre and post op such as, Vital Signs, Weight/Height, & Glucose Levels

Experience in Blood Draws, Bladder Scan’s, IV Removal and EKG’s

Prepare food to order in recovery

Clean & organize bays following discharge of patient

Maintain stock of medical supplies and food inventory

Answer telephone calls from patient’s family doctors, and other units in the hospital

Med-Surg Unit

Assist with patient's activities of daily living; bathing, dressing, mouth care

Document all patient data on the computer such as, daily intake, outputs and vital signs

Answers telephone calls from patient’s family doctors, and other units in the hospital

File patient data in charts

Can remove patient catheters with permission from registered nurse

Performs phlebotomy every morning before actual work shift to draw important labs for doctors

Performs electrocardiograms on patients ordered by doctor

1:1 sitting with specific patients such as, SI, detoxing, and dementia

Assists doctor and registered nurses during codes

Basic Life Support certified to do CPR if needed

Twin Oaks Rehabilitation and Nursing Home, Danvers, MA 2009 - 2011

Nursing Assistant

Assist with patients ADL’s on dementia unit

Document patient data

Filing/organize patient files and documents

Market Basket, Middleton, MA

Customer Service Rep 2009 – 2011

Sales Associate/Cashier 2005 – 2011

Handled all money turned in from cashiers and reconciled cash draw

Entered data for all money collected, customer transactions, products returned, and inventory

Troubleshoot customer complaints and concerns, restocked supplies and products

Answered the telephone and represented the company in a professional and businesslike manner while using excellent customer service skills

Tracked payments in spreadsheets for accurate history

References available upon request.

Contact this candidate