Cisco & Microsoft certified professional with 6+ years of experience

KARNEEDI CHANDRA SHEKAR

Mobile: +966-*********

E-mail: ***********@*****.**.**

LinkedIn: linkedin.com/in/chandra-shekar-89559038

Career Objective:

A hardworking, self-directed certified IT professional, with proficiency in PC troubleshooting and networking, seeking a position of a Desktop Support Engineer/Network Engineer.

Technical Training

Zoom Technologies

Duration: 1 month 5 days - (From 15 February 2013 to 22 March 2013)

Type of Training: CCNA

Jetking

Duration: 1 year 6 months 10 days - (From 19 June 2010 to 26 December 2011)

Type of Training: MCITP

CERTIFICATIONS:

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA – R&S)

MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS)

TECHNICAL SKILLS:

Using remote tools like Remote Desktop and Remote Assistance to address end user’s issues.

Microsoft Outlook 2007, 2010 and 2013 Installation Configuration, and Troubleshooting.

Handling issues with corrupt and oversized PST files using the inbuilt tool SCANPST.EXE

Windows Backup and Restore.

All Types of Printer Installation, Configuration, Adding In network, sharing and troubleshooting.

All types of scanners (Local & Network) Installation, Configuration & Troubleshooting.

Handling Anti-Virus Software’s Installation, Updating, Scanning and Maintenance.

Detecting and solving issues in LAN & Wi-Fi networks.

Installation and configuration of Windows server 2003, 2008, 2012.

Good knowledge of Active Directory, DNS and DHCP.

Working knowledge with managing user accounts and computers on Active Directory.

Knowledge on Cisco IOS commands.

Thorough understanding and practice on Cisco Router and Switch configurations.

Good knowledge about Routing protocols like RIPv2, OSPF, EIGRP, BGP etc. and their configurations.

Router IOS backup and recovery.

Thorough understanding of OSI 7- layer model.

Total Experience (6+ Years)

Technical Support Engineer

Name of Organization : RIYAD BANK (H.O)

Location : Riyadh, Saudi Arabia.

Designation : Technical Support Engineer.

Duration : December 2013 – Present.

Nature of Duties

First line of IT Support to 1500 employees approximately.

Handled issues through Remote Desktop, Remote Assistance or Email.

Addressing and resolving the issues raised by end users through BMC remedy system.

Managing user accounts and computers on Active Directory.

Installation and troubleshooting of Network / Local printers & Scanners.

Installation and configuration of Email client (Outlook 2010 & 2013).

Configuring email on user’s IOS, Android and Blackberry based mobile phones.

Hands on experience on solving issues with Outlook, which includes PST exceeding the limit and eventual corruption.

Handling issues with employees’ CISCO IP phones and coordinating with the higher tier support team if needed.

Worked on issues with security applications like Cisco Anyconnect and Avecto Privilege guard.

Performing Backup and Restore procedures.

Worked with Laptops and Projectors to get the meeting rooms ready for pre-planned and unexpected meetings of various departments.

Formatting and preparing the newly arrived PCs to the bank standards and finally make it ready to be delivered to the concerned employees.

Desktop Support Engineer

Name of Organization : TECHNO SERVICES

Location : Hyderabad, Andhra Pradesh.

Designation : Desktop Support Engineer.

Duration : August 2011- March 2013.

Nature of Duties :

1. Assembling and troubleshooting Computer hardware.

2. Troubleshooting network connectivity issues.

3. Installed and updated various applications as per user’s requirements.

4. Worked with network printers and scanners.

5. Installation, configuration and troubleshooting of MS Outlook 2007 and 2010.

Desktop Support Engineer

Name of Organization : VISHWA SOLUTIONS

Location : Kakinada, Andhra Pradesh, India.

Designation : Desktop Support Engineer.

Duration : August 2009 – May 2010.

Nature of Duties

Installation, configuration and troubleshooting of Desktops and Laptops.

Troubleshooting Operating System and Application related issues.

Installation, configuration and troubleshooting of both local and network printers and scanners.

Troubleshooting the Email client issues on the end users’ machines.

Responsible for monthly preventive maintenance task.

User Profiles Backup and Restore.

Antivirus update & virus protection.

Installing Windows updates and software updates.

Educational Qualification:

S.NO.

QUALIFICATION

UNIVERSITY

YEAR OF PASSING

1.

2.

3.

B.COM (Computers)

Intermediate

S.S.C

Magadh University

Board of Intermediate

Board of Secondary Education

2009

2004

2002

Personal Details:

Date of Birth :6th July 1987

Marital Status : Married.

Languages known : English, Hindi and Telugu.

Permanent Address :S/o K. Satyababu, D .No. 3-121, Kondevaram,

U. Kothapalli Mandal, E.G. DT-533450

Andhra Pradesh, India.

Present Address :Alfalah, Exit-7, Riyadh, Saudi Arabia

Mobile Phone :+966-*********

Declaration:

I hereby inform that the above-mentioned particulars are true to the best of my knowledge.

CHANDRA SHEKAR KARNEEDI.

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