Customer Service Medical

MONICA DAVIS

**** ****** **** ****, *********, NC 28206 H: 701-***-**** C: 704-***-**** **************@*******.***

PROFESSIONAL SUMMARY

Highly motivated and skilled worker who graciously handles and resolves challenging client issues. Driven toconsistently deliver exceptional client support. Community Service Specialist skilled in assisting citizens andbusinesses with service complaints.

SKILLS

Civil law knowledge NegotiationsDe-escalation techniques Team playerCalm in emergency situations Computer-savvy

WORK HISTORY

Detention Officer, 10/2014 to 07/2017Mecklenburg County Sheriff Office – Charlotte, North Carolina, United States

Oversaw 30 juveniles in a correctional residential facility setting.Maintained the custody and control of 55 inmates housed in maximum security unit.Made rounds at specified intervals and conducted head counts and roll calls.Booked new inmates into facility and processed inmates for release.Prepared, processed and maintained forms, reports, logs, records and activity journals.

Medical Screener, 07/2011 to 08/2013Octapharma Plasma – Charlotte, North Carolina, United States

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing andshipping problems.Scheduled weekly inventory pickups and deliveries with vendors.Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

EDUCATION

Associate of Arts: Business, 2011/incompleteCentral Piedmont Community College - Charlotte, North Carolina