Manager Customer Service
Resume:
PERSONAL DETAILS
Surname:
Chiya
First Names:
Dudu ivy
Identity Number:
Residential Address:
**** ********* *******, *******
Cell Phone No:
********@*****.***
Home Language:
Zulu
Other Languages:
English,Sesotho & IsiXhosa
Drivers license
Code 10 (c1)
EDUCATIONAL DETAILS
HIGH SCHOOL EDUCATION
Institution:
Umvoti High School
Highest Grade Passed:
Matric
Year:
1997
HIGHER EDUCATION
Institution:
BMT College
Course:
Productivity Management Diploma
Year:
Final Year
WORK EXPERIENCE
Employer/Company
Position
Period of Employment
Duties
Adam Equipment
Cleaner
2000 - 2001
Technician
2002 - 2005
Checking new scales, quote and repair customer repairs, calibration up to 3ton scales, off load containers.
Adam Equipment
Warehouse Dispatch clerk
2006 – 2009
Getting customer orders ready, dispatching on the computer and help customer and couriers if they collecting the parcels. Inform customers and couriers if parcels are ready for collection.
Adam Equipment
Imperial logistics(RCS)
Service Manager
Clerk and Packer
2010 – September 2015
Oct 2015-2016
Help clients regarding technical and services support.
Monitoring on stock levels on units spares ensure accurate ordering
Updates United Kingdom(UK) on spares need to be ordered from suppliers
Send month end reports to UK office and claim warranties to suppliers
Book incoming shipments in the system and do yearly stock take
Program scales and install software’s on the computers, help UK IT while they fixing computers
Update incoming and outgoing stock in the sin bin
Keep departments managements well informed of the status of spares and stock status
Ensure workshop team are contributing to a company growth
Deliver high quality technical service and back up to the customer
Attend regular meetings with management
Pack and claim shortages and assist DC on damage goods
Kingdom Blue
Sales Consultant
April 2017 till present
Sell policies to clients, Do presentations, capture clients on the system make sure that I meet targets of the day
REFERENCES
Company
Contact Person
Position
Contact Numbers
Adam Equipment
Cheryl Smith
Jeremy Storey
Office Manager
Manager
Imperial logistics(RSC)
Kingdom Blue
Johandree Erasmus
Dube/Mpofu
Manager
Supervisor/Manager
COVER LETTER
WHY AM I IDEAL FOR THIS POSITION
As workshop manager we used to receive plus or minus 10 scales in for service a day so in each and every scale customer wants unrepaired I had to sell new scale to him. My target was R100 000 per month. It was not difficult to achieve my target as I used to receive more than twenty technical calls a day. I use to assist clients on walking to view on which scale they need to buy if the not sure, giving them the quote they need and send the quote via emails. I assist customers over the phone if they not sure how scales and balances works . I train dealers twice a yearly. Sales team refer calls to me if they not sure what customer wants to be sure that they sell correct scales or balances to the customers. I assist technicians to any difficulties they come across while repairing or servicing the scales. I make sure that scales and balances are checked in time to avoid customers and couriers waiting.
EXPERIENCE AS WORKSHOP MANAGER
I was responsible for technicians. I used to have team meetings once a week. I help clients regarding technical and services support. Monitoring on stock levels on units spares ensure accurate ordering. Updates United Kingdom(UK) on spares need to be ordered from suppliers. Send month end reports to UK office and claim warranties to suppliers. Book incoming shipments in the system and do yearly stock take. Program scales and balances and install software’s on the computers, help UK IT while they repairing computers. Update incoming and outgoing stock in the sin bin. Keep departments managements well informed of the status of spares and stock status. Ensure workshop teams are contributing to a company growth. Deliver high quality technical service and back up to the customer. Team work skill was the key in my career. I Believe in team work and can easily inter change role between team leader and team member. We used to receive shipments every six weeks so I made sure that I booked in shipment within 48 hours and get back orders ready as soon as possible to keep customers happy. My technical skill taught me to be calm all the time even if the customer is incorrect.
A position in your organization is where I can demonstrate my technical skills, excellent customer service skills, communication skills (written and verbal), professional personal presentation, exceptional work attendance and contribute to the company as I’m willing to give total support to the firm with the experience and capability that I have, in order to achieve organization’s goals and create mutual benefits. I’m determined and focused on ensuring that your company maintain, reaches and sustain its goal and objective through my dedicate work more over I hope that by utilization of my essential knowledge. I will be able to take your company to greater height prosperity.
Kind Regards
Dudu Ivy Chiya
Contact this candidate