High School Technical Support

DANTE L. FARRAR

**** **** **** ***** #* Durham, NC 27707 704-***-**** *****.******@*****.***

SELECTED EXPERIENCE

UNC Chapel Hill, Office of University Development- Technology Support Analyst- June 2015 –current

Provide technical support for desktops, laptops, tablets, printers, scanners, and software which includes the ordering, installation, and administration of these systems in 6 different office locations for over 150 employees

Train and manage work-study interns

Provide A/V support for departmental meetings and GoToMeeting/GoToWebinar conferences

Oversee System Center Configuration Manager, backing up with crash plan/code42, encryption via PGP for laptops, and bit- locker management for MS Surface Pro machines

Maintain static IP addressing and DHCP registrations as well as troubleshoot existing Ethernet and wireless networks if problems arise with campus networking

Maintain and update OS/patches for all PCs, Laptops, Macs and Meraki management system for iPads.

Update the University Development Active Directory Container as needed in the form of new user creation, access rights, group policies, software distribution, and shared mailboxes in outlook

Provide continuous updates/patches of all Grateful Patient machines based on Qualys scan remediation

Update SwipedOn application for employee list as users are on-boarded and off-boarded

Maintain toner for printers and copiers and troubleshoot issues with existing printers, Xerox MFD's and scanners

Provide one on one end-user training of hardware/software

Complete annual IT Security Awareness Training and HIPAA Training Chapel Hill High School-Technology Support Technician –January 2014-June 2015

Installed, troubleshot, and administered existing and future hardware/software systems on both MAC and PC based platforms, requiring extensive knowledge of all current versions of Microsoft Desktop OS and Microsoft Office Suite.

Provided technical support for student performances by conducting stage set up, occasional audio mixing, lighting operations, and all other A/V needs

Deployed and restored workstations with host images based on group policies from FOG service which is an open-source tool similar to Microsoft Systems Configuration Manager

Updated and made all necessary changes to school’s Active Directory container in the form of new users, access rights, group polices, and software distribution

Provided support for smart classroom technology, LCD projectors, PowerPoint presentations, and audiovisual equipment

Maintained and managed 90 desktop computers, just under 500 laptops, 120 iPad and several MacBook Pro’s, which were imaged from a host work station

Set-up and configured printers, troubleshot potential malfunctions and performed wireless internet configurations.

Conducted one on one end-user training of hardware/software Phoenix Academy High School- Technology Support Technician and Teaching Assistant- August 2005-October 2013

Installed, troubleshot, and administered existing and future hardware/software systems, requiring extensive knowledge of all current versions of Microsoft Desktop OS and Microsoft Office Suite

Provided technical support for student performances by conducting stage set up, occasional audio mixing, lighting operations, and all other A/V needs

Updated and made changes to school’s Active Directory container in the form of new users, access rights, group polices, and software distribution

Provided support for smart classroom technology, LCD projectors, PowerPoint presentations, and audiovisual equipment

Set-up and configured new printers and performed troubleshooting for potential malfunctions

Conducted one on one end user training of hardware/software

Maintained and managed 40 HP netbooks, apple iPod touch devices and MacBook Pro’s, which were imaged from a host work station

EDUCATION

North Carolina Agricultural and Technical State University, Greensboro, NC August 2001-May 2003; completed over 60 hours of technology, business and general education courses

Chapel Hill High School, Chapel Hill, NC High School Diploma, June 2001

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