Microsoft Office

**** ******** *** *** #* Rockford IL *****

Donqush Woods 815-***-****

1

Objective

My objective is to be a Real Time Analyst Associate. I hope to enhance our company by responding to all tasks in timely manner. With my past experience, I am an asset to the floor when agents have technical questions or Sup Calls.

Experience

April 2015- Current

Servicom

Rockford Il

RTA Support

Manage real time call volumes and staffing levels utilizing the proper software.

Monitor associate real time schedule adherence

November 2015- July 2016

Servicom

Rockford Il

Acting Team Lead

Ensuring the performance of the staff is of a high standard

Reporting to management

Discussing and resolving problems

Coaching performance reviews

Education

Rockford Career College 2014-2015

IT

Guilford High school 2009-2012

Qualifications

Excellent problem solving and decision-making skills

Ability to operate effectively in a team environment

Aspect WFM, Blue Pumpkin, and Teleopti

Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required

Strong Analytical Skills required to critically assess situations and make decisions in real time

Contact this candidate