NANCY E. RAMEY

***** ********* ****, ***** *****, Georgia 30005

404-***-**** ac1kcv@r.postjobfree.com

SUMMARY

A highly motivated and focused Software Test Engineer with extensive experience using manual and automated tools in a fast-paced test environment. Proven strengths include reducing costs, improving efficiencies, exceptional analytical and organizational skills, problem-solving, troubleshooting, customer satisfaction, and documentation. Effective verbal and written communication skills to interact productively with technical and non-technical staff.

TECHNICAL SKILLS/COMPETENCIES

Internet Explorer, Chrome, Firefox, Safari

Word, Excel, PowerPoint, Access, Visio

Agile and Waterfall Methodologies

MS Team Foundation Manager, Quality Center TestDirector, QuickTestPro, iTest

VMware, Putty, Clarify, Rally, VersionOne, FileZilla

Technical writing and DoD MIL-STD-498 documentation

Secret security clearance

EMPLOYMENT HISTORY

Visix, Norcross, GA 2014-2017

QA Software Test Engineer

Manually tested digital signage software applications, browser-based content and scheduling tools, to deliver and manage messages, media, and alerts across networks. Tested MeetingMinder interactive meeting room signage for scheduling rooms and events along with other dynamic content. Analyzed business requirements and use cases to write and execute test cases. Logged, tracked, and retested defects. Wrote and updated QA documentation and development notes. Used MS Team Foundation Manager (TFS) for source management, reporting, requirements management, automated builds, and testing and release management.

Cisco, Lawrenceville, GA 2006-2011

Software Test Engineer, Services

Tested cable software applications using manual and automated tools. Analyzed business requirements and use cases. Logged and tracked defects and generated and analyzed metrics. Wrote, updated, and maintained manuals, user guides, and installation guides. Remote and on-site installations, upgrades, and patches on production sites. Troubleshot and monitored external customer sites.

CGI-AMS, Atlanta, GA 2004-2006

Senior Software Test Engineer/Configuration Management, BellSouth Long Distance Project

Tested order management systems with external provisioning systems. Mapped test cases to requirements and acceptance criteria. Version control, builds, audits, stage and migrate code to multiple test and production environments. Diagnosed code conflicts and traced code file differences. Created and updated documentation using CMMI Level 3 methodology.

Accenture Technology Solutions, Atlanta, GA 2003-2004

Senior Systems Analyst, BellSouth/Accenture Sourcing Arrangement

Tested database, back-end, and front-end for provisioning, billing, and ordering systems. Project estimation, resource allocation, coordination of test activities with other teams, and implementation of enhancements and new releases. Conducted User Acceptance Testing and coordinated production releases.

Science Applications International Corp., Montgomery, AL and Atlanta, GA 2000-2002

Test Manager, Air Force Budget Information Systems Project, Montgomery, AL

Managed a team of 25 testing Web-based financial systems for the Pentagon. Facilitated Change Control Board to identify defects and problem reports generated through testing to determine validity, source of problem, and assignment to proper area for resolution.

Senior Software Test Engineer, Lockheed Martin Project, Marietta, GA

Tested avionics software for C27J military aircraft using the Avionics Simulator Lab for manual testing and Rational suite for automated testing. Maintained SEI CMM Level 3 procedures.

Lead Software Test Engineer, BellSouth Project, Atlanta, GA

Led a team of 5 testing repair, billing, and provisioning systems. Tracked defects and produced metrics.

EDUCATION AND CERTIFICATIONS

MBA, Information Systems, Kennesaw State University, Kennesaw, GA

BBA, Management, Magna cum Laude, Kennesaw State University, Kennesaw, GA

Agile Scrum Master Training

CSTE Certified Software Test Engineer

PROFESSIONAL DEVELOPMENT

How to Gather and Document User Requirements

Statistical Analysis Training

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