Technical Writer Professional Experience

Jay C. Key

- NEW YORK CITY -

Email: *********@*****.***

Phone: 646-***-**** LinkedIn: https://www.linkedin.com/in/jay-key-8406a94/

- PROFESSIONAL EXPERIENCE -

McKinsey & Co. Content Developer New York City August 2004 - present Content Developer/Communications Strategist January 2016 - present

Responsible for all of the Firm’s line IT intranet content as well as measuring site traffic and site metrics

Created content for Firm-wide email awareness campaigns, behavioral campaigns in the form of visual email

Responsible for global IT Manager Technology Matters bimonthly events as part of the awareness and behavioral change campaigns

Instructional Designer/Content Developer 2010 – January 2016

Transitioned to creating application demos and some live video demos in conjunction with short quick guides and other learning content

Began delivering online training, as well as some off-site and classroom training on how to use the IT applications the Firm provided

Responded to online IT queries as it related to feedback and suggestions – client satisfaction responsibilities

Began creating some of the Firm’s online IT intranet content Technical Writer/Instructional Designer August 2004 - 2010

Designed and created a large user manual as well as a series of learning modules for a Documentum project

Helped build the branding for Firm quick guides and other learning materials and then created the content - including guides, eHelp, and manuals within those branding guidelines JPMorganChase Technical Writer New York City Sept. 2003 – Nov. 2003

Co-wrote a large procedural manual for a java-based Documentum application; worked with both the client and third-party consultant team that included management and java programmers. Cybeq Systems Technical Writer Los Angeles/San Jose July 2000 – July 2001

Interviewed SMEs to write and design a large user manual for a wafer sorter management application, then turned it into an online document. Also, re-wrote a systems manual and a programming manual for online access.

Chela Financial Technical Writer Los Angeles/San Fran Sept. 2000 – Nov. 2000

Interviewed Directors, Management, and Loan Officers in order to write and design an internal procedure manual for the Loan Originations department. Since the manual was used as a training document for new hires, it included policy and procedures for internal processes as well as extensive procedures for the various applications used by the staff. Managed a sub-contractor. BizBuyer.com Content Writer Los Angeles August 1999 – August 2000

Content writer for a b2b startup. Wrote copy, buyer guides, and how-to’s. California Federal Bank Technical Writer Los Angeles April 1999 – August 1999

Wrote a series of IT and system security manuals, as well as a disaster recovery manual, for IT staff. Also, wrote a Lotus Notes manual for bank employees. Jay C. Key

- NEW YORK CITY -

Email: *********@*****.***

Phone: 646-***-**** LinkedIn: https://www.linkedin.com/in/jay-key-8406a94/ Affinity Media Technical Writer Los Angeles Sept. 1998 – Jan. 1999

Co-wrote and designed a large user manual, as well as the functional specs, for a start-up software company.

Sumitomo Bank Technical Writer & Designer San Francisco Nov. 1997 – July 1998

Designed and developed two large policy and procedure manuals for commercial real estate division in compliance with state regulations (the state of California regulators required the division to update their policy and procedures due to a high level of delinquent loans).

Synthesized a three-inch binder of memos that went back five years, and interviewed upper management, loan officers and administrative personnel in creating an extensive and well- organized set of policies and procedures to meet state requirements. Berkeley Processing Control Technical Writer Bay Area March 1997 – Nov. 1997

Re-wrote and re-organized two extensive user manuals for factory processing software manuals. Also, wrote a training manual for administrative personnel. Merrill Lynch Technical Writer New York City Oct. 1996 – Feb. 1997

Rewrote and re-organized an extensive trading software manual (Foreign Exchange) for Merrill’s first real-time trading application with a design and implementation staff of over 30 employees. Cambridge Technologies Technical Writer New York City June 1996 – Oct. 1996

Wrote and designed functional requirement docs for a software design firm, meeting fast and furious deadlines.

Financial Technologies Technical Writer New York City Nov. 1995 – June 1996

Wrote the functional specifications for a banking software manual (Transaction Processing); wrote and designed the large manual as well. Worked with GUI designers and application experts.

- EDUCATION -

B.A. Economics Certificate Degree Japanese Level I Wake Forest University Kokusai Kaiwa Gakuin, Tokyo 1984-1988 1989-1990

- TOOLS/APPLICATIONS -

MS Office Captivate Contribute

Visio Framemaker Drupal

Alteryx Tableau Slack

Trello Robohelp Documentum

- REFERENCES -

References available on request.

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