Career Overview

Core Strengths

Work Experience

JEWELANNE DELREY

*** ***** ** **, *******, WA 98021 H: 425-***-**** C: 425-***-**** ac1k9y@r.postjobfree.com Highly organized, personable, and enthusiastic with more than 10 years of experience in the client service/counseling/supervisor roles. Client-focused Professional with a solid understanding of the dynamics of both the Call Center and Customer interface industries. Compassionate, intuitive and highly experienced Counselor and Life Coach. Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Creative problem solver

Telecommunication skills

Multi-task management

Data Entry

Computer proficient

Courteous demeanor

Energetic work attitude

Adaptive team player

Skilled Intuitive

Compassionate

Strong work ethic

Certified Life Coach

Trained Counselor

Patient Care Coordinator Jun 2017 to Current

A Plus Hearing - Bothell, WA

Scheduling Patients, Listening to Calls for data entry accuracy, alpha/numeric filing, patient recalls. Prospecting.Administrative Projects Ideal Protein Weightloss Coach Aug 2015 to May 2016 Hanson Chiropractic - Everett, WA

Provided excellent client service and personalized weight loss coaching. Educated clients about nutrition and consultations to set and obtain goals. Conducted weekly weigh ins and body composition analysis, client data entry. Managed product inventory and store front. Provided excellent administrative duties. Customer Service Representative Aug 2014 to Dec 2014 Premera Blue Cross of WA - Mountlake Terrace, WA

Provided White Glove Service: accurate, appropriate informative responses to Microsoft employee inquiries.

Developed effective relationships with all call center departments through clear communication.

Researched data from multiple systems, provided data for first call resolution. Took incoming calls, provided health,dental insurance quotes, HSA info, web navigation from members and providers.

Supervisor Sep 2007 to Nov 2010

Alere Wellbeing - Seattle, WA

Developed reputation as an efficient, empathic health coach leading to promotion to supervisor after 7 months.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Educational Background

Helped drive coaching goals to achieve monthly quotas. Evaluated coaching calls with a detailed checklist and provided excellent coaching to improve coaching skills to meet company criteria and HIPPA laws. Accepted coaching, constructive criticism and recognition with humility and composure.

Provided weekly, monthly, and quarterly reports to my supervisor on the progress of my team.

Administrative Assistant /Counselor Jun 2006 to Dec 2006 Special Delivery Maternity Home - Woodinville, WA

Educated clients about self care and care for newborns. Met with clients one on one to provide support and guidance through the process of pregnancy. Organized files. Interviewed prospective clients.Processed donor checks. Provided excellent organizational/ various office services. Answered phones with professional phone etiquette.

Editor Jan 2006 to May 2008

Self Employed - Bothell, WA

Read and edited graduate level research and essay papers for style, content and grammar.

All my clients were on academic suspension, and after my coaching they all increased their GPA's to meet the academic standards to remain in the program. Elite Life Coaching Academy - Seattle, WA

Emphasis in active and empathic listening. Applied the scientific method to coaching principles to activate the change process. Learned time management tools. Asking powerful questions to evoke the change process.

Master of Arts, Maters of Psychology Counseling

Seattle School of Theology and Psychology - Seattle, WA Relational Psychotherapy.

Bachelor of Arts, Interpersonal/Business Communications UNM - Albuquerque, NM

Interpersonal/Business Communications

Minor Psychology

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