Customer Service, Information Technology, Desktop Support Technician
Resume:
Kory F. White
Cell: 951-***-****
Norco, CA 92860
Email: ****.*.*****@*****.***
Objective: A position that will attain advancement as a Computer Technician or Systems Administrator I.
HIGHLIGHTS OF QUALIFICATIONS
Associates Degree in Information Technology Support from the University of Phoenix
A+ Certified Computer Technician- skilled in the troubleshooting of hardware / software
Experienced in proving polite, friendly customer service
Provide courteous phone customer service skills
Able to type quickly and accurately (55+ WPM)
14+ Years’ Experience managing personal repair business
10+ Years’ Educating Adults & Children in Computer Use
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Teaching
10 Years experience in educating children and adults in computer software use
Customer Service
Using phone, fax, email, and internet communications to help customers
Providing in-person customer service skills to different types of customers in different industries
Technical
Experience using Active Directory to manage existing users and computers
Experience installing /configuring Police Department software from VersaTerm
Experience using Dell KACE system to track service requests and create reports, maintain inventory
Experience installing / configuring Deep Freeze and EnvisionWare Library Software
Skilled in using computers to create reports, forms, and other documents
Computer Technician- Hardware / Software repair, and perform scheduled maintenance / updates to PC / Apple computers
Quick study in new software / hardware installation and configuration
03/2107-06/2017
Computer Support Technician
KAISER PERMANENTE HOSPITALS
09/2016-12/2016
05/2013-07/2016
06/2011-11/2012
2002-Ongoing
Apple iPhone Educator
Systems Administrator I
Substitute Computer Technician
Owner/Operator Computer Repair
KAISER PERMANENTE HOSPITALS
SYNOPTEK
ALVORD UNIFIED SCHOOL DISTRICT
RIVERSIDE COMPUTER REPAIR
04/2009-04/2011
Instructor / Installation Tech
NETWORK CORPS- CONTRACT W/ KAISER PERMANENTE
02/2007-02/2009
HealthConnect Support Rep.
KAISER PERMANENTE HOSPITALS
08/2006-08/2007
Instructional Assistant
R.U.S.D – BRYANT ELEMENTARY SCHOOL
08/2006-08/2007
Substitute Office Assistant
RIVERSIDE UNIFIED SCHOOL DISTRICT
06/2004-08/2006
Sales Associate / Ship. & Receiving
S&W PLASTICS – ONTARIO, CA
EMPLOYMENT HISTORY
EDUCATION
Associates Degree, Information Technology Support – University of Phoenix
Technical Certificate – CompTIA A+ Program
Diploma – La Sierra High School
Kory F. White
1979 Mountain Ave.
Cell: 951-***-****
Norco, CA 92860
Email: ****.*.*****@*****.***
SUMMARY OF DUTIES
Kaiser Permanente Hospitals 09/2016 – 06/2017:
General Computer Technician responsibilities – completion of tickets, PC break / fix duties, imaging PC’s, PC refresh.
Educating Physicians in the configuration, and use of new Apple iPhone’s / iOS.
Educating Physicians in the use of iOS clinical applications for their daily use.
Troubleshooting & repairing iPhone configuration & activation issues.
Maintaining an inventory and database of serial numbers of iPhone stock.
Travelling throughout Riverside County to educate physicians at their workplace.
Synoptek:
Windows / Mac OSX installation, configuration, maintenance.
Windows image configuration / creation using Norton Ghost.
Imaging computers using network to Multicast / Unicast image.
iOS configuration / administration.
PC hardware / software troubleshooting and repair.
End user support including education.
Copier / Scanner / Printer installation, configuration, and maintenance.
Ticket management, report generation of weekly tickets.
Using Dell's KACE system to manage incoming tickets and maintain inventory.
Contacting third party software vendors for assistance and arrange meetings and training.
Alvord Unified School District:
Assist Technicians with tickets from school staff.
Windows / Mac OSX installation, configuration, maintenance.
Windows image configuration / creation using Norton Ghost.
Imaging computers using network to Multicast / Unicast image.
PC hardware / software troubleshooting and repair.
End user support including education.
Copier / Scanner / Printer installation, configuration, and maintenance.
iOS configuration / administration.
Travel throughout Alvord Unified schools, transporting hardware.
Riverside Computer Repair:
Windows / Mac OSX installation, configuration, maintenance.
Windows image configuration / creation using Norton Ghost.
Imaging computers using network to Multicast / Unicast image.
iOS configuration / administration.
PC hardware / software troubleshooting and repair.
End user support including education.
Copier / Scanner / Printer installation, configuration, and maintenance.
Contacting third party software vendors for assistance and arrange meetings and training.
Hard drive data recovery using specialized hardware and software.
Small network installation and configuration, including Wi-Fi.
Network Corps:
Travel throughout Southern California to all Kaiser Permanente Pharmacies.
Installation and configuration of KP RxCelerator hardware and software.
Educating end users in the use of KP RxCelerator workflow, both web software and hardware.
Creating expense / travel reports and submitting them to Network Corps.
Basic network troubleshooting IPv4.
Windows hardware configuration with barcode scanners and mag stripe readers.
Kaiser Permanente Hospitals 02/2007-02/2009:
Memorizing assigned HealthConnect software components.
Educating end users in the use of HealthConnect software.
Contacting Epic employees when part of HealthConnect needs to be modified or repaired.
Travel throughout Southern California to all KP major medical centers.
Creating expense reports and submitting them to Kaiser Permanente.
Managing corporate credit card to book hotel rooms for my travels.
Riverside Unified School District:
Managing daily student attendance reports.
Assisting Principal’s Administrative Assistant with any requests.
Assisting Parents with school questions.
Instructing after school computer program.
Creating educational and entertaining lesson plans for the children to follow on laptops.
Maintaining laptop inventory and keeping them in working order.
Securing laptops in laptop cart and locking them in a closet daily.
S&W Plastics:
Driving delivery truck throughout Southern California, staying on time with deliveries.
In store sales, customer service.
Maintaining knowledge of the plastic products and services that the company offers.
Cutting, shaping, assembling plastic components and sheeting.
Using Point Of Sale machine to ring up customers.
Maintaining inventory of warehouse and loading pallets of products to be delivered to customers.
Carefully loading trucks to deliver products to customers.
Contact this candidate