Customer Service Sales
Resume:
Robert Jackson
Salt Lake City, Ut 84123
*******@*****.***
Summary
Dedicated employee anxious to utilize and experience as hard worker, quick learner and strong work ethic to improve production and profits for an employer as well as move up in the company.
Skills
Type 45 wmp Internet Customer Service Sales
10 key by touch Email Investigate Honest
MS Word MS Outlook Shipping Strong Verbal Skills
MS Excel Coaching Receiving Problem Solver
Power Point Supervisor Negotiate Organized
Access Communicate Friendly Tech Support
Professional and Personal Accomplishments
U.S. Air Force
MS Word Certified
Volunteer Coach for Jr. Jazz
Volunteer Coach for Ute Football Conference
Volunteer Coach for Utah Youth Soccer Association
Employment Experience
Gloden Customer Care 11/11/2016 to 12/11/2016
Make outbound calls to customers who have bpught from us
Explain how to uss the roducts
Utilize retention and up sell skills
Alorica 8/24/2015 to 1/09/2016
Take inbound calls for Best Buy customers on the Geek Squad team
Connect remotely to customer computer and send to Tech Support for repair
Do quick fixes on customer computer or setup for home/in store repair
CenturyLink 4/27/2015 to 07/272015
Take inbound billing call from customers with issues
Find opportunities to upset Internet, Directv, and Verizon wireless
Use multiple systems on computer at once
Frontier Communications 7/2014 to 01/09/2015
Inbound Tech support for Quick books Online Edition
Help navigate through the software
Report product issues to software developers
O’currance Teleservices 4/2014 to 7/2014
Customer service inbound retention calls
Attempt to save the sale using a number of tools
Set up returns for No-No products and Kyrobak
Fast PC Solutions 11/2013 to 4/2014
Call potential leads and give a computer diagnosis and find the problems with their computer.
Show the potential customers the issues that I find with their computer
Sell them computer tune ups and cleanings along with the proper computer protections needed.
O’currance Teleservices 9/2013 to 11/2013
Take inbound sales calls and make outbound sales calls selling multiple products
Itok.net 4/2013 to 9/2013
Take inbound calls, route to sales or tech support depending on membership status
Connect to customer’s computer remotely to have technical support done
Do some light technical support and educate and coach on some issues
Wireless Beehive 9/2010 to 12/2010
New customers sales and restoring internet, telephone issues as well as up selling
Troubleshoot network connections issues, email and router over the phone
Scheduled service calls when issues called for hands on technician
Pride Staff 10/2009 to 2/2010
Worked operations desk at Jet Blue call center
Track absences, tardiness and FMLA utilizing MS Excel spreadsheet
Tracked agents in/out punches for regular time and overtime
JC Penney Accounting Office 2/2006 to 12/2006
Negotiate with customers on how to keep them as customers and offer compensation
Review and coach 9 to 18 agents on quality of phone calls
Write correspondence to store managers about customer complaints
Verified customers checks against store check cashing policy
MotoSat 5/2005 to 10/2005
Take inbound calls from customers and satellite dealers needing to configure network
Configure network for computer, routers and modems that were installed on RV’s
Order parts to send to customers after troubleshooting issues with their network
Education
Salt Lake Community College, Salt Lake City, UT – Currently seeking Associate of Science in Computer Information, Programming and Web Design
Contact this candidate