Technical Support Software Engineer

WORK EXPERIENCE

Advanced Skyline Technology Ltd. www.www.astsys.com

Toronto ON May 2017 – Present

Job Title: Desktop Technician

Key Responsibilities:

Perform physical and investigative process to identify any of the computer malfunctions from an

incorrect minor setting to replace hardware and/or entire operating system.

Repair a range of peripherals including input devices and output devices.

Properly rebuild or configure laptops to customers’ requirements with updated software packages.

Welly International Media Ltd. www.welemedia.com

Toronto ON May 2016 – May 2017

Job Title: Technical Support/ Junior Software Engineer

Key Responsibilities:

Server, Network, NAS, Cloud, LAN network setting up

Assist personnel with installation, configuration and ongoing usability of system hardware and software

Offer daily operations and systems support to personnel

Troubleshoot hardware and software issues in person, remotely and via phone

Assist employees with computer problems and answer their questions

Conduct daily data backup operations

Centennial College www.centennialcollege.ca

Toronto ON Sep 2015 – Jan 2016

Job Title: Centralize Database Developer / School Project

Responsible for the gathering of requirements, preparation of all documentation, testing and deployment of new system functionality into a Database Management System for educational use.

Key Responsibilities:

Designed centralized database in college with friendly user interface.

Free for faculty use and provide the efficient way to manage several college’s databases.

Time management, and great teamwork to finish the project before the due date.

Lon World (HK) Ltd. www.lonw.com

Hong Kong, China Sep 2011 - Dec 2012

Job Title: Database Technician / Software Engineer

Responsible for testing and setting up deployment of new system functionality into a Web Hosting System. Hosting website for business clients, and monitor the data source stand behind Datacenter.

Key Responsibilities:

Provided the clustered servers and cost the lowest energy and investment.

Offer 99% Guaranteed Uptime, 24*7 support for customer, high level of support that is guaranteed with all the plans we have available.

OBJECTIVE

I am seeking a competitive and challenging workplace where I can serve your organization and establish an enjoyable career for myself. I need a chances to be approved, and my professional skills are practical with creativity.

HIGHLIGHTS OF QUALIFICATIONS

þ Project Management experience þ Technologies: 1 Year experience as a technical Support

þ Communication skills þ Driver’s License: G Class

þ Area of software: Interactive & Responsive website, Android, iOS, Windows development

þ Area of hardware: Repair Laptop, Desktop, and Server, Network Cabling.

Great management skills on timeline, with the ability to multi-tasking and prioritize to maximize productivity and having sense of time in team project.

Proficient computer skill including Mac OS, Windows, Linux, or building the PC.

Excellent skill in interpersonal communications, teamwork, flexibility and reliability.

Fluently in English, Mandarin, Cantonese.

ADDINTIONAL INFORMATION - TECHNICAL SKILLS SUMMARY

Software Development C, C#, Java, PHP, HTML, JavaScript

Operating Systems Windows Server, Linux Server, Mac OS

Client/Server Applications MySQL, MSSQL, Oracle11g, CASE tools and the Clustered Server, ERD,

Microsoft Products MS Office, MS Project, MS Visio, MS Outlook, Access

Hardware assembling Server, Desktop, Laptop

Other XenServer, KVM, ESXI.

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma - Software Engineering Technician

Centennial College - Toronto, Canada

Acquired excellent skills in the understanding and practical application of System Analysis and Design Methodologies.

Key Achievements:

Centralize Database Developer and Programming / Student Project – for Educational / Faculty use

Contact this candidate