Project Management Technical Support
Resume:
Education
Dusty Finley PMP
Little Elm, TX 75068
*****.******@*****.***
PMP Project Management Professional, July 2017
ISC2 Systems - Security Certified Practitioner, February 2017
Brookhaven College - General Studies, 2002-2003
University Of Alaska – General Studies, 1995-1996
US Army - Medical Specialist Training, Primary Leadership Development Course, Experience
August 1997 to February 2017 – Spok Inc. Plano, Texas Manager, TOC Projects
Small and Large Scale Project Management
Network Malfunction Detection, Problem Isolation, Event Documentation, and System Configuration Prioritizing, coordinating and directing hardware, software, and personnel for problem resolutions Write and oversee all Operations Standard Operating Procedures Intrusion Detection and Prevention
Ironport System Administrator
Consistent training of all personnel
Ensure aggressive network management of the entire Nationwide Network as well as providing technical support for field technicians
Maintain paging terminals and switches
Create a Quality Assurance Program through a remote monitoring system to identify corrections as well as ensuring technicians work through constant and progressive network training courses Rebuild staffing levels from a wide range of talent sets to help offset the limited Network knowledge and attrition losses from twelve technicians to thirty.
Wrote Disaster Recovery Plan comprised of four separate catastrophic failure scenarios, which would require redirection of all or some traffic from current up-link facility in Plano to a backup facility and separate vendor December 1992 to August 1997 – United States Army, Stationed at Fort Wainwright AK
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