Ar’Tavia Smith

**** ******** ******** *** *********** FL 33880• 813-***-****

• ac1k6x@r.postjobfree.com

CLERICAL IN WAREHOUSE WORKER

Creative…Personable…Organized…Hard Working…Loyal…Successful…Professional

Goal Oriented…Knowledgeable…Consistent…Attentive…Motivated

Scooper, Packer, and labeler

Publix Bakery Warehouse:

Produce Snacks Lakeland, Florida June 2015 - July 2017

Scooped products to place on line

Scaled products to make sure the weighed the correct amount

Labeled products

Packaged products to ship out to Publix stores

Worked in produce snacks

Worked on the muffin line

Also worked on the bread line

Professional Experience:

Saint Leo University Tampa, Florida April 2014- May 2015

Student Financial Aid Liaison

Respond to inbound calls from students and assist with their financial aid

Assisted students with SAP questions and advised them on SAP policies

Respond to emails from students with financial aid questions

Replied to Share Point request

Responsible for the timely execution of financial aid packages

Provide exemplary customer service and remain student focused at all times

Award financial aid ensuring full compliance with federal, state and university regulations.

Type 42 WPM

Professional Experience:

Everest University Online Tampa, Florida February 2007- February 2014

Student Finance Planner

Work with new students and was responsible for conducting student financial interviews and financial options

Perform needs analysis, provide financing documents, and generate tentative award letters for all new students enrolling into the institution’s program.

Process all forms in accordance with State/Federal regulations and Company policies and procedures.

This position serves as a liaison between Admissions and Student Finance.

Observe and adhere to all Company polices and best practices.

Exercise judgment within defined procedures and practices to determine appropriate course of action.

I would sale Financial Aid to the student, by walking them through all documents. Also by staying on the line with them while completing documents. I will walk students through all financial aid documents and to insure that they are all completed. Once all financial aid documents are completed is when we find out if they are eligible for the Aid and does not have to pay out of pocket at the time while the students are in school.

I also explain to them that if the Financial Aid goes through then they will not have to start paying back their student loans until 6 months after school start.

Professional Experience:

Tele-Tech Tampa Florida Feb 2006- October 2006

Customer Service

Respond to incoming calls, I also will make outbound calls to different UPS offices to check on customer’s packages.

Track all packages that has not been delivered yet

Set up Shipments for customers to send packages to family and companies

Adhere to all policies and Procedures

Responsible for corporate customers as well. Where I will only assist corporate accounts.

Professional Experience:

GC Services Lakeland, Florida July 2004- December 2005

Bill Collector

Work in call center and is responsible for collecting payments for AT&T customers.

I would take credit card payments over the phone to pay customers phone bills.

Perform all transactions within legal guidelines.

Provide confirmation numbers to customers to insure that payment have gone through.

EDUCATION, TRAINING, and CERTIFICATIONS

HIGH SCHOOL DIPLOMA:

Tampa Bay Technical High School

6410 Orient Rd, Tampa, FL 33610

813-***-****

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