Professional Experience Customer Service
Resume:
Ar’Tavia Smith
**** ******** ******** *** *********** FL 33880• 813-***-****
• **************@*****.***
CLERICAL IN WAREHOUSE WORKER
Creative…Personable…Organized…Hard Working…Loyal…Successful…Professional
Goal Oriented…Knowledgeable…Consistent…Attentive…Motivated
Scooper, Packer, and labeler
Publix Bakery Warehouse:
Produce Snacks Lakeland, Florida June 2015 - July 2017
Scooped products to place on line
Scaled products to make sure the weighed the correct amount
Labeled products
Packaged products to ship out to Publix stores
Worked in produce snacks
Worked on the muffin line
Also worked on the bread line
Professional Experience:
Saint Leo University Tampa, Florida April 2014- May 2015
Student Financial Aid Liaison
Respond to inbound calls from students and assist with their financial aid
Assisted students with SAP questions and advised them on SAP policies
Respond to emails from students with financial aid questions
Replied to Share Point request
Responsible for the timely execution of financial aid packages
Provide exemplary customer service and remain student focused at all times
Award financial aid ensuring full compliance with federal, state and university regulations.
Type 42 WPM
Professional Experience:
Everest University Online Tampa, Florida February 2007- February 2014
Student Finance Planner
Work with new students and was responsible for conducting student financial interviews and financial options
Perform needs analysis, provide financing documents, and generate tentative award letters for all new students enrolling into the institution’s program.
Process all forms in accordance with State/Federal regulations and Company policies and procedures.
This position serves as a liaison between Admissions and Student Finance.
Observe and adhere to all Company polices and best practices.
Exercise judgment within defined procedures and practices to determine appropriate course of action.
I would sale Financial Aid to the student, by walking them through all documents. Also by staying on the line with them while completing documents. I will walk students through all financial aid documents and to insure that they are all completed. Once all financial aid documents are completed is when we find out if they are eligible for the Aid and does not have to pay out of pocket at the time while the students are in school.
I also explain to them that if the Financial Aid goes through then they will not have to start paying back their student loans until 6 months after school start.
Professional Experience:
Tele-Tech Tampa Florida Feb 2006- October 2006
Customer Service
Respond to incoming calls, I also will make outbound calls to different UPS offices to check on customer’s packages.
Track all packages that has not been delivered yet
Set up Shipments for customers to send packages to family and companies
Adhere to all policies and Procedures
Responsible for corporate customers as well. Where I will only assist corporate accounts.
Professional Experience:
GC Services Lakeland, Florida July 2004- December 2005
Bill Collector
Work in call center and is responsible for collecting payments for AT&T customers.
I would take credit card payments over the phone to pay customers phone bills.
Perform all transactions within legal guidelines.
Provide confirmation numbers to customers to insure that payment have gone through.
EDUCATION, TRAINING, and CERTIFICATIONS
HIGH SCHOOL DIPLOMA:
Tampa Bay Technical High School
6410 Orient Rd, Tampa, FL 33610
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