Customer Service Administrative Assistant

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Elizabeth Freeman

Lawrenceville, GA • ***************@*****.*** • 843-***-****

Human Services Professional

Innovative professional possessing extensive experience in strategic life planning, youth development, and behavioral analysis; proven success developing effective programs that drive engagement, continuous learning, and positive change from within. Demonstrating superior interpersonal skills with proven success working collaboratively with young people and their parents/guardians to support program initiatives and face challenges, crisis, and unexpected situations without judgement, to support families and promote overall well-being. Proven expertise in:

• Program Management/Development

• Continuous Improvements

• Motivational Leadership/ Teambuilding

• Financial Administration/ Management

• Staff and Youth Training & Development

• Skills Analysis/Consulting

• Human Resources Operations

• Office Administration

• Effective Communications

• New Business Development

EDUCATION AND CERTIFICATION

Bachelor’s Degree in Applied Behavioral Analysis Psychology (In Progress) Kaplan University

Coursework toward a Bachelor’s Degree in Human Services Management University of Phoenix

Associate’s Degree in Accounting

University of Phoenix

PROFESSIONAL EXPERIENCE

ABCM Consultants (Adolescent Behavioral Change Management) – Rochester, NY / Atlanta, GA Business Owner, 2017 to Present

Direct overall business operations, analyzing information and assessing processes to provide intuitive guidance, and implement positive changes and improvements; guide clients (youth) regarding understanding, analysis, and visualization to successfully identify issues and create solutions that enhance skills and improve leadership abilities.

Key Contributions:

Consult with youth and their parents/guardians, providing solutions pertaining to education management; identify potential risks and proactively address peer relations issues.

Motivate and lead training teams to create a consistent approach to development, learning, and talent management; improve hiring potential and self-quality.

Track client progress, maintaining consistent follow up during and after program completion; notate client files to evaluate program effectiveness, and implement improvements. Elizabeth Freeman • Page 2

Freeman Lemon Fresh Cleaning – Ladson, SC

Business Owner, 2012 to 2017

Oversaw all business operations, including, financial management, inventory management, scheduling, staffing, and training and development; maintained compliance with laws and regulations and ensured high standards of customer satisfaction to increase revenues. Key Contributions:

Monitored processes to identify opportunities and create solutions; fostered an environment of continuous improvement to drive efficiency and manage company costs.

Created and presented strategic marketing plans and materials to create brand awareness and generate new customer bases; effectively growing the business. Lidestri Foods, Inc. – Fairport, NY

Administrative Assistant, 2011 to 2012

Managed office operations, providing high-level administrative support; oversaw all aspects of day-to-day business functions including delegating clerical assignments and managing heavy schedules. Collaborated with multiple departments to formulate policies and procedures and streamline processes to increase productivity and efficiency. Assisted Quality Control with procedure training and development. Key Contribution:

Established process guides and prioritized and assigned daily tasks for the team; evaluated performance, providing consistent coaching and feedback to support employee development.

Formulated data management procedures; created efficient ways to collect and manage data, improving accuracy and efficiency for Quality Control. Wegmans Food Markets Inc. – Rochester, NY

Pharmacy Tech, 2010 to 2011

Provided comprehensive assistance to the Pharmacist; mixed medicines, counted pills, measured medication, and labeled and provided instructions for use. Managed and maintained customer relations, responding to customer inquiries and deferring to the Pharmacist regarding concerns with medications and consultations.

Key Contribution:

• Maintained pharmacy inventory; anticipated needed medications and supplies and placed and expedited orders as necessary.

• Organized medications for dispensing after Pharmacist approval, ensuring compliance with policies and procedures as well as laws and regulations. Rochester Public Library – Rochester, NY

Youth Services Assistant, 2003 to 2009

Assisted the Youth Services Director and Librarian regarding the daily operations of the department; supported the development and implementation of community youth programs, promoting community involvement and engaging children, teens and families. Key Contribution:

• Provided superior customer service, assisting patron to locate various books and print material; quickly responded to and resolved homework and peer issues.

• Contributed to special projects and programs; assisted with planning, preparation, and production of events and projects.

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