Summary:

Hands on results oriented, high energy Project Manager/Senior Technology leader who achieves significant bottom line results by defining and delivering major Information Technology strategies that empowers the business initiatives and growth.

Experience managing multimillion dollar project of Full SDLC Project.

Excellent at communicating with stakeholders to provide accurate reporting and information regarding ongoing projects and initiatives.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) Tools Version One, Polarioan

Ability to convey new ideas; can easily adapt to change to new policies and procedures. Assist in cross-functional team members to facilitate their needs from project inception through market release.

Meet with Senior Management, Business Owners and Subject Matter Experts to research business needs within the business to obtain rules and requirements.

Consistent track record for ability to develop and motivate team members to work smart, hard, and cohesively. 80% projects within timeline and budget constraints.

Expertise in data analysis, business process and workflow analysis and documentation. Systems footprint analysis for organization.

Performs other duties including development/QA/UAT and assists other staff as necessary or as directed by management.

Operates under irregular work schedules as needed and provides off-hours operational support.

Using internal and external systems, tools and databases, enter and track the assignments, status and delivery of all requirement elements, and report from detailed and holistic perspectives

Hands on knowledge and experience and proven ability to lead and execute an aggressive effort, to install the automated testing tools like Test Director, Win Runner, Quick Test Pro, Load Runner, Mercury Quality Center and Mercury Test Suite.

Modify the application setups as required to allow the products to interface with another vendor's software, creation/modification of test plans/scripts, database data validation using SQL, test execution and analyze results, establish best methodologies.

Design User Stories/Use cases for testing of site development by UAT and QA teams

Manage the prioritization of project requirements, and coordinate resolution of conflicting requirements and risks.

Generate all necessary documentation for management, tracking and authorization of all requirements

Establish, manage and report on goals and metrics for the completion of all requirements within the project

Training:

Agile Training.

Scrum Master

Project Management Methodology

Mercury/HP Test Suite (Load Runner, Win Runner, Test Director, QTP)`

Advance level training on Java/J2EE, Jscript, VB Script and HTML.

Accenture Delivery Methodologies and Testing Training

Specialty:

Project Management Vendor & Contract Management

IT Strategy & Roadmap Shared Services Operations

Operational Excellence Outsource Management

Simplification & Consolidation Risk & Compliance

Change & Release Management Process Optimization

Work Experience:

Bridge2Solutions April 2014 - Present

Project Manager/IT Solution Manager

Alpharetta, GA

Bridge2 Solutions is a leading marketing solutions platform providing innovative marketing and fulfillment solutions to leading financial institutions, loyalty programs and Fortune 500 companies. It has the expertise in-house that offers both managed and dedicated hosting solutions and monitor server uptime, response rates, product deployments and general system health. Worked on the Citi Thank You Rewards website and managed the Point redemption for Users.

Project: Citi Bank Thank you Card Division

Liaison with functional leads to prepare IT technology roadmap and prioritize projects initiatives for Citi's Website for Rewards redemption 'Thankyou.com'. Project planning (scope, estimates, schedule, resource & capacity planning, tracking financials against the program budget, risk mitigation & release planning), Revenue Management, staff career planning & retention, mentoring teams and stakeholder & vendor engagement.

Developed and monitored project budget requirements; reviewed billing and contracts, created Financial Reports. Cut annual OPEX by $125K by consolidating field and batch operations.

Reduced infrastructure costs through revamping of existing program; introduced streamlined processes and procedures that incorporated logistical improvements resulting in an annual cost savings of 20%.

Reduced $100K by streamlining financial controls, automating compliance reports and transitioning to a lower cost support model.

Improved time-to-market and profitability by adopting agile project management and scrum methodology.

Led conversion planning activities during Pilot and subsequent release deployments – performed mock go-lives prior to cutover.

Defined KPIs, metrics and prepared monthly scorecards to review the defects and corrective actions plans.

Developed and directed activities within DR program establishing disaster recovery process, development of continuity plans, recovery support, and critical systems recovery.

Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs.

Improved service levels & ticket turnaround by developing SOPs and effective usage of tools.

Established operating cadence to support branch and technology lifecycle activities.

Contributed to growth by driving down IT operational costs with prudent expense & labor management, technology simplification and DevOps automation.

ADVA Optical Networking May 2012 – April 2014

Project Manager/ Scrum Master

Norcross, GA

Project: NMS Release

Managed and worked with global engineering team to facilitate the testing of Network Management Systems for Ethernet and DWDM products.

Managed the full development life cycle and documentation of Functional Tests for Network and Service Management.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings. Prepared High level and Technical (detail) design documents using the Business Requirement Document and Use cases.

Review existing processes and operations used to identify practice management and Change Management system for process changes. Review existing interfaces to other claims systems and eligibility data.

Review reports strategy to create efficiency in report generation and communications.

Configuration of devices and system setup for various test scenarios.

Executing tests and working with R&D team to identify issues.

Performing sanity testing in verification phase.

Tracking issues and reporting of integration testing progress.

Setup and Maintain System Scaling Test Environments for Network and Service Manager Systems.

Develop and execute Test plan for Scaling environments

Concurrent Technologies- Jan 2009 – Apr 2012

Project Manager/Sr.QA Engineer

Duluth, GA

Project: IDG (Interactive Data Gateway)

Worked with Concurrent Technologies in an AGILE environment, which is a leading communications company providing the marketing strategies to MSO clients among which are COX Communications, Time Warner, Charter and Mediacom. The Project involves testing multiple data warehouse applications like Interactive Data Gateway (IDG) which provides the user interface for running ETL processes for Video On Demand data sources, VOD CDW, Linear CDW and the Interactive CDW application.

Managed the 1.2 million dollar IDG (Interactive Data Gateway) transformation project which involve in testing various ETL processes and data extraction from multiple Sources like SQL Server, Oracle, API, Log Files and CORBA and loaded into the IDG system.

Managed end to end testing which involved Data analysis and comparison between multiple Sources to IDG.

Review Business Requirements, Application Requirements and Design documents to determine the expected outputs for different processes.

Coordinated with Business users and Subject matter experts (SME) for the various applications.

Project: i2TV

Gathering Status from the team to make sure everyone is on track to meet the expected completion date.

Updated i2TV Task-Back-Log No-EST for the Project.

Identified various Stories, Tasks, Subtasks and Resources for the various Tasks.

Resolve any Road Block the team may have.

Daily Status Meeting with Engineering and QA

Provide Daily Status Update to the Team/Manager. Identify and assign Action Items to Team members.

Air2Web – Dec 2006 – Dec 2008

Sr.QA Engineer

Atlanta, GA

Project: (2-Notify)

Working with Air2Web’s 2Notify Campaign Manager which allows you to promote your products and services to consumers through opt-in (permission-based) wireless messaging. The system is based on Air2Web's platform, which provides the most powerful, flexible, and comprehensive technology for wireless enabling of critical back-end solutions and data across any network or device. 2Notify Campaign Manager is a sophisticated event management system for conducting short message service (SMS) interactive sessions. The Campaign Manager’s web-based interface offers a variety of helpful features.

Responsibilities included, creating a comprehensive Test Plan given the complexity of the application, preparing test data using SQL and oracle database, deploying code in QA environment, maintaining QA servers, keeping QA environments in sync with production, creating Test Cases in co-ordination with Use Cases and Wireframes/ Sequence Diagrams, Reporting and tracing defects, creating test summaries, and metrics.

Creating Risk analysis report as well as QA releases notes.

Heavily involved in integration testing which gives me an added edge over others in terms of understanding the application end to end and communicate with several different groups during integration testing.

AT&T / BellSouth (Contractor) Jan 2005 – Nov 2006

Accenture

Planning, & Deployment

Convergent Services:

Atlanta, GA

Project: (eVon, VoIP, Kitchen Broadband)

Worked with the Bellsouth Personal Desktop (BPD) application, which is a web based launching point for the EVoN Service Layer and various functionalities, like messaging Inbox (Voicemail), Call Logs, Address Book, Call handling Profiles, Settings, eSupport, Unified Account Management.

Worked with the Kitchen Broadband Station's Bellsouth Personal Device Top, which is a collection of 15 applications grouped in categories of MY Home, Phone, Email, Search, Info etc. This application can be accessed via SSO.

Responsible for writing Test Cases, Test Reports and perform integration testing. The application had several touch points in terms of front end, database and other external application.

Standardize test maintenance process with Automation tools (Win Runner, Load Runner) and Requirement gathering (Mercury Quality Center) and Defect tracking tools (Mercury Quality Center)

Next Generation Applications included: (a) On Demand Broadband, (b) eVon (Enterprise Voice Over Network), (c) Video eMail, (d) BIM (Bellsouth Instant Messenger, (e) Single Sign-On (SSO), (f) iPTV, and (g) Desktop Communication Manager (Wireless/Wireline)

Responsibilities for carry out the manual as well as automated execution of the tests and help identify and resolve technical issues that prevent progress from being made.

Tested several web services for order creation and bill payment using web service studio. The client had several web services used by various application and each called web services to fulfill their requests, this required periodic new releases of web services as well as regression testing when a new functionality got added to the existing service.

Responsible for developing, update, and maintain testing standards and procedures. Execute test scripts, record problems and issues in accordance with the project's problem and issue management plans.

GE Card Service June 2001 – April 2003

New Delhi, India

The Gurgaw branch of GE Card Service was mainly responsible for Customer Service, Help Desk, Quality Assurance and Data Maintenance.

Responsible for creating Test Execution Summaries, reports and maintaining QA environment

Education Bachelors of Business Administration in Marketing and Advertising,

Post-Graduation Diploma in Computer Applications,

Patna Women’s College, Patna, India.

Miscellaneous: US Citizen

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