Customer Service Sales
Resume:
Dushawn T Roberts
**** ******* *** ************, ** 19120
***********@*****.***
https://www.linkedin.com/pub/dushawn-roberts/44/393/898
Objective
Punctual professional with keen multitasking abilities, organizational capabilities, time management skills and an infallible record of meeting tight deadlines seeks to thrive in a fast paced position
Skills
MS Office (Word, Excel, PowerPoint, Outlook, One Note)
PhotoShop/Illustrator, InDesign/Quark
Administrative work (filing, data entry, answering phones)
WordPress/ SEO/ Needles Management System/Insinq/CSD
Sales/Customer Service
Transcriptions/ Copyediting/Content Writer
Experience
Independence Blue Cross Family Of Companies
Associate Services Representative
May 2016– Present
o Responsible for inbound and outbound call to/from providers and members in regards to claims, benefits, eligibility and inquiries.
o Operate with company regulations using the necessary systems to ensure PHI.
o Interact with other business units to gather and analyze information to make proper decisions for the customer and business.
o Rated High Performer in Adherence and Valued Contributor for Quality Assurance and Average Handle Time.
The North Face
Sales Associate
October 2015– May 2016
o Providing customers shopping at The North Face with an exceptional customer brand service. As well as increasing sales through clientele program
o Contribute to the team's working environment by adhering to the company's policies and procedures
o Lift and move product and restock merchandise as necessary. Maintain merchandise presentation and housekeeping standards.
o Communicate any potential health, safety, or material loss situations to store management.
o Frequently required to stand. May be required to crouch, kneel, lift and/or move up to 50 lbs., and climb ladders as needed.
The TypeWriter
Contributor
August 2015– December 2015
o Wrote 4-6 daily news articles on any topic and added to WordPress Dashboard to be reviewed
o Assisted the Editor-in-Chief with editing news articles that writers submitted within 24 hours and assigned articles at different times throughout the day
o Assist in managing the Social Media feeds (Facebook, Twitter, Instagram)
o Contacted bloggers and partners to work with and repost each other’s content on the TypeWriter
o Reached out to Universities and High Schools within the United States to get students to be a part of The TypeWriter as an intern or a writer.
POND LEHOCKY STERN GIORDANO
Case Manager/Training & Procedural Manager
January 2014– August 2015
o Represents attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to manage and when to refer matters to attorney
o Retrieved and sorted medical records from client’s treating physicians to submit to the Administrative Law Judge.
o Taking calls in a call center capacity as well as accepting 5-7 potential cases for Social Security Disability and Workers Compensation each day
o Completing necessary documentation, monitoring case statuses, answering client questions and writing briefs for the attorney if necessary.
o Created a manual for all Social Security Disability Departments and trained current and incoming employees for everyday situations with the Administration and our claimants
GGIS Publishing
Underwriter Intern
September 2013– December 2013
o Worked with editors to proceed with manuscript process
o Edit pages to be clear and concise
o Suggest edits for upcoming book
o Served as a liaison between the department, authors, and publishers
o Wrote articles for program supervisor
El Iluminador
Managing Editor/Writer
April 2011– December 2014
o Oversee and coordinate the publication’s contributor’s team
o Set the tone of the publication through managing its content. Working with Lead Content Designer to consolidate and revise content currently published
o Write articles for monthly newsletter online and magazine to the fraternity
o Served as a liaison between the department and authors, printers, and publishers
Education
Pennsylvania State University
B.A. in Communication
Focus: Print Journalism & Editorial
Minor: English Literature
Memberships
Sigma Lambda Beta International Fraternity, Inc.
National Association of Black Journalist
Society of Professional Journalist
Certifications
Children’s Story Writing Course
PhotoShop, Illustrator, and InDesign
Contact this candidate