Administrative Assistant Customer Service
Resume:
I am an enthusiastic professional with over 8 years of administrative experience. I seeking a Senior Administrative Assistant position within The Madison Square Garden Company. I believe that I can offer exceptional skills, talent and charisma to the world-renowned MSG.
I am confident that I am the highly motivated, hard-working, creative asset that the Corporate Development Department has been searching for. I look forward to joining your team, and contributing to Madison Square Garden’s mission statement.
Please take a moment to review the attached resume.
Thank you for your time and consideration.
Regards,
Cheri A. Swann
QUALIFICATIONS:
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the communications industry. Major strengths include excellent customer service, strong leadership, excellent communication skills, reliable, a strong team player, pays attention to detail and computer and internet literate. Experienced in CAD (Computer Aided Dispatch); telephones; Zetron Instant Call Panel; Hindsight recording device; operates and monitors a variety of two-way radio equipment; monitors law enforcement, fire, EMS, and emergency radio traffic; monitors and completes routine maintenance of computer systems such as weather radar, weather wire during severe weather; maintains audio and video equipment; various Microsoft programs; and other duties as requested or required.
EXPERIENCE:
New York City Health & Hospital Correctional Health Services, Rikers Island, New York City Department of Correction
Astoria, NY
November 2008 – current Regional Administrative Assistant of Nursing
Performs routine secretarial duties for Executive Chief Nursing Officer, Deputy Directors, and 12 Site Directors of Nursing. Provide phone coverage, organize and distribute mail. Coordinates departmental office functions including organizing clerical functions and determining priority of tasks. Prepares and types routine correspondence, reports, forms. Creates Excel databases. Screens and responds to telephone and mail inquiries. Assists in preparation of complex reports. Maintains organizes and updates files, policy and procedure manuals and records. Maintains supervisor's calendar and schedule of appointments and meetings. Maintains inventory of office supplies and equipment. Orders supplies when necessary. Proficient in Microsoft programs such as Outlook, Word, Excel and PowerPoint. Exceptionally organized. Anticipates needs of supervisor and prepare required materials and information. Completes and submits expense reports and travel arrangements. Liaison between Nursing Department and Department of Corrections. Makes decisions to facilitate departmental work flow in presence or absence of supervisor. Operates office machines. Maintains FMLA, professional medical licenses, BLS, ACLS, credentials, records, certifications. Tracks medical, personal and educational leaves.
DuPage County Office of Homeland Security & Emergency Management
Wheaton, IL
June 2005 – August 2008 Senior Emergency Telecommunicator
Dispatches department's equipment or apparatus when requested from other agencies. Operates telephone systems. Operates and monitors a variety of two-way radio equipment. Prepares accurate statistical and incidental reports. Tracks IMERT (Illinois Medical Emergency Response Team) assets by processing requests for their services, initiates the response and tracks assets deployed. Participates in drills and/or exercises. Activates various paging and alarming systems including the Building and Warning System on County Campus. Track department’s equipment, personnel and incidents on the CAD.
EDUCATION College of DuPage, 1997- 2000
Certificates of Achievement
May 2007- FEMA -National Response Plan, Anticipating Hazardous Weather & Community Risks, Role of Emergency Operating Center in Community Preparedness, Response & Recovery, Introduction to the Incident Command System, - National Incident Management System (NIMS), and Introduction.
References are available upon request
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