Customer Service Nurse
Resume:
FELICIA WILSON
Felicia Wilson, LPN
Elgin, SC 29045
**************@*****.***
Competent, Compassionate, Professional Nurse, US Army Veteran, EMR/eMAR Education:
Armstrong Atlantic State University Bachelor of Science Nursing 2011-2012 Savannah Technical College Practical Nursing 2008-2010 Armstrong Atlantic State University General Studies 2006-2008 Central Carolina Technical College General Studies 2002-2003 Experience:
Kudzu Staffing Agency- Staff Nurse-Columbia SC area May 2014-present Performs all aspects of nursing within scope of licensure on an as needed basis at a variety of facilities. Hospitals, Long-term care, Rehabilitation, Assisted Living, and Doctor’s offices. MedFirst Staffing Agency- Prison Nurse- Columbia SC August 2014-present Performs all aspects of nursing within scope of licensure at various South Carolina Department of Corrections
(SCDC) facilities.
Medication nurse, Sick-call, MD Clinic, Infirmary, Medical Inprocessing, Wound Care, Mental Health, and Lock-up.
Consultants in Gastroenterology- Dr. Richter’s Nurse-West Columbia SC May 2014-October 2016 Schedule patient appointments, procedures, diagnostic testing, and documenting using GMED. Medication education, monitoring, insurance prior authorizations, and prescription refills. Telephone triage- assesses patient symptoms and assigns proper treatments or appointments. Prepare, accept, and process referrals.
Perform Small Bowel Capsule Endoscopy.
Assist Dr. Richter and his patients within the scope of practice. Ensure patients receive results and outstanding medical service. Kindred Transitional Care Unit- Charge Nurse-Savannah GA May 2013-May 2014 Perform prescribed treatments such as irrigation of stomas, wounds, and catheters, performed and instructed complex changing of dressings, and thorough, concise, correct documentation using PCC. Monitored and regulated the flow of IV fluids and antibiotics. Performed G-tube feedings, monitoring, and care; Ileostomy/ostomy care and dressing changes; Tracheostomy monitoring, care and suctioning. Administer medications within the established scope of practice. Assist physicians with a variety of diagnostic support duties, bedside examinations, treatments, and procedures. FELICIA WILSON
Kindred Transitional Care Unit- Charge Nurse-Savannah GA (continued) Provide total patient care on a one-to-one basis when required. Work as a member of a patient oriented treatment team to provide all levels of resident care: doctors, PT/OT/ST, Hospice, X-ray, pharmacy, Ophthalmology, dental, dietary, housekeeping, laundry, and personal care. Provide patient, family, and staff education, when needed. Shadowmoss Plantation- Resident Care Coordinator- Savannah GA December 2012 to March 2013 Coordinated all levels of resident care: care plans, doctors, PT/OT/ST, Hospice, X-ray, pharmacy, dental, dietary, housekeeping, laundry, and personal care.
Admission assessments.
Designed and implemented current Controlled Drug tracking and recording system. Designed and implemented Nurses and Resident Assistant’s schedule for 25 employees. Supervised 20-25 employees.
Georgia Regional Hospital- Forensic Nurse- Medication Nurse: Savannah, GA. Nov. 2010 to Dec. 2012 Ad ministered medication and provided medication education to 37 patients. Provided wound care and general nursing care.
Provide a safe, secure, and nurturing environment that promotes a recovery enabling environment. Monitor vital signs, intake and output, and bowel regimen. Provide a safe environment for consumers to enjoy the appropriate meals while preventing choking. PSA Healthcare-Administrative Office Coordinator: Savannah, GA. January 2007- February 2008 Designed and implemented rotating nurses’ schedule to provide nursing coverage for 29 home health-care patients.
Designed and implemented weekly payroll for 45 nurses. Processed Medicaid and private insurance for over 50 Home-health care patients Kershaw County Medical Center: Camden, SC September 2003- December 2006 Nurse Technician on Telemetry, Medical Surgery Unit, Emergency Room, and all other floors that needed nurse technician assistance.
Monitor Certification for Telemetry Unit and Emergency Room. Unit Secretary for the Emergency Department.
Continental American Insurance Company: Columbia, SC September 2000-August 2003 Processed short-term and long-term disability claims for a variety of insurance companies. Reduced/closed claims on 85% of open claims.
Senior Customer Service Representative for five (5) different insurance companies. Developed and implemented rotating customer service personnel schedule for over 15 representatives. FELICIA WILSON
Motorola/Servpro: Lawrenceville, GA July 1999-July 2000 Administrative Assistant-to the VP of the Shipping/ Receiving Department. Coordinated shipping through over 14 different global shipping companies. Managed the Receiving Department, to include 3 personnel, decreasing loss rate to 0%. Designed, developed, and implemented filing system to pass ISO 9000 inspection in 2000. US Army-Communications Specialist: July 1993-July 1999 Designed and implemented tracking systems for over $5 million dollars’ worth of communication equipment. Supervised 6 personnel.
Won various communication awards/competitions.
NATO trained and certified.
Excelled and received promotions in record breaking time. Reference letters upon request
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