Project Manager
Resume:
Lake Lloyd
*********@*****.***
Publishing professional with 20 years experience building strong teams and leading a fast-paced, high-performing workplace.
Proven ability to hire, manage and retain successful teams within a volatile industry. Big-picture thinker, capable of creating new processes and protocols to meet changing business needs and aggressive company goals. Adept at managing challenging budgets, timelines and client relationships to deliver consistently outstanding service. Highly organized, thorough, and dedicated. Inspiring leader and advocate for individuals and teams.
Skills
Team Leadership
Staff Development
Client Assessment and Analysis
Process Implementation
Budgeting and Finance
Project Management
Extremely Organized
Self-Motivated
Strong Verbal Communication
Employment History
Director of Publishing Services
MPS North America LLC, October 2014 to March 2017
Responsible for managing Durham, NC office for higher education publishing services division.
Hired, trained, and managed staff of 10-15 project managers.
Identified new skill sets needed to meet the changing demands of the industry.
Created and led a highly motivated team that managed over 150 projects per year, requiring strong content and project management skills.
Effectively managed budgets, billing and price quotes.
Established talent, pricing, and subsequent workflow for multiple RFPs awarded to the company.
Met all monthly and quarterly billing goals for the business unit; met monthly billing deadlines and ensured that all work performed was billed.
Monitored spending and established pricing for outsourcing costs; kept projects on or under budget.
Built and maintained customer relationships.
Personally met with new and existing customers to ensure that expectations of services were being met and that proper and most updated protocol was being followed.
Recently intervened on a high profile project that was in jeopardy; established new protocol and workflow in order to get it back on track and on schedule, avoiding potential lost revenue.
Developed and maintained protocols and procedures for new work.
Attended customer trainings and educated the team on new learning platforms and work profiles.
Ensured that business unit was aware of changes in industry expectations and educated accordingly.
Created workflow that reduced timelines and increased accuracy and quality.
Director of Project Management
Electronic Publishing Services Inc., October 2013 to October 2014
Company was acquired by MPS in 2014; position was retained and job title was changed.
Managing Editor / Senior Production Editor / Production Editor
Electronic Publishing Services Inc., October 1997 to October 2013
Promoted to Managing Editor in 2007; instrumental in opening an office and recruiting and hiring staff for the company’s new location in Durham, NC.
Managed staff for Content Project Managers for Durham office and multiple other locations.
Managed full service production process for a wide variety of disciplines. Managed schedules, developed and vetted resources, performed proofreading, and communicated with customers and authors.
Assigned to company’s most high profile and complex projects with highly demanding authors.
Education History
The Evergreen State College, Olympia, WA / Bachelor's Degree, Liberal Arts
Activities
Parent School Organization Co-Chair, Diversity Committee, Duke School
Wildlife Hospital Volunteer, Piedmont Wildlife Center
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