Over 17 years combined experience in Human Resources Management and support with increasing levels of responsibility. Responsible for performing a wide-range of professional, managerial and highly confidential Human Resources/Absenteeism related duties of an analytical and complex nature.

Current responsibilities include: interviewing employees identified as incurring excessive absences for medical reasons; evaluating such absences, issuing corrective actions; monitoring employee attendance during established review periods and making recommendations regarding disciplinary actions to field management when warranted in an effort to reduce excessive absenteeism and promote overall good attendance.

EDUCATION:

Prince George’s Community College, Business Administration with primary focus in Human Resources Management. Completed certification class presented by Prince Georges Community College in preparation for Professional Human Resources (PHR) certification

PROFESSIONAL EXPERIENCE:

WORKFORCE AVAILABILITY COORDINATOR

Washington Metropolitan Area Transit Authority, Washington, DC 5/12-Present

Conduct on-going Absenteeism training to Superintendents, and Supervisors

Vet all referral forms submitted by departments to ensure employees meet criteria based on Absenteeism Policy Instruction 7.4.4 and determine appropriate action

Ensure field offices use consistent submittal and application of referral forms, via Trapeze, Peoplesoft/TimeTraks/Otraks

Present overview and informative sessions on Absenteeism Program to Bus Operators, Superintendents and Managers at Local Safety Committee meetings

Interview L689 and L922 employee for excessive absenteeism based on the number of occurrences, and days absent, and overall attendance record, according to Absenteeism Policy 7.4.4

Monitor referred employee absences on a regular basis and apply next step follow ups via memorandum and/or follow up interview

Consult advice from LABR/COUN in preparation for cases of arbitration prior to applying final disposition. May represent and provide testimony at hearings based on litigation for excessive absenteeism

Built solid working relationship with Union representatives L689/L922. Provide factual information to Union Representatives upon request

Utilize and update critical monitoring Microsoft Excel report

Ensure that actions taken are in accordance with and based on written Absenteeism Policy guidelines

Work closely with WMATA Medical Services when referring employees for absenteeism medical evaluations, fitness for duty exams and records review. Also contact doctor offices to verify suspicious/altered medical documentation presented by employees

Work closely with FMLA Program Manager to confirm employee FMLA status prior to placing employees under absenteeism review and prior to applying any administrative actions

Consult with RISK to verify/identify employees with approved Workers' Compensation claims prior to applying appropriate administrative actions

Meet with and counsel employees who are identified and referred for excessive absenteeism on all shifts, to include morning, evening and midnight

Follow up with employees who are non-compliant in providing medical records and submitting for medical exam as requested and informing of possible disciplinary actions, up to and including discharge from the Authority

Provided recommendations on absenteeism policy update

Represent at Superintendents weekly meeting in absence of Return-to-Work Manager to provide update on long-term inactive employees

Other duties include:

Point of contact for all field offices referring employees for investigation. Work closely with internal Investigator on referred employees, in identifying status on employee whereabouts. Targeted employees are generally off work for a substantial amount of time (over 30 days) or if the employee is off work and shows a pattern of being off without justification or having no contact with his/her division

HUMAN RESOURCES GENERALIST

Washington Metropolitan Area Transit Authority, Washington, DC 4/02-5/12

Provide high volume talent acquisition to include screening, testing (where applicable) and interviewing candidates for exempt/non-exempt positions

Maintain highly confidential files

Conduct background checks on candidates

Post Internal and External job vacancies

Participate and advise panel members on recruitment strategies

Produced/written behavioral based interview questions

Point of contact for managers and employees with questions in regards to payroll issues

Conduct New Employee Orientation

Respond to EEOC investigations and provide critical information in response to case charges

Conducted benchmark review across various transit organizations, prior to implementation of Authority-wide background standards for the organization

Screen, route and recommend qualified applicants to Hiring Managers

Modified and implemented job descriptions for Hiring Managers

Bus Transportation Reorganization - Interviewed, assessed and ranked oral and written assessments for Assistant Superintendents, Operations Supervisors and Street Supervisors

Produced critical hourly Absenteeism Reports. Update & maintained long-term inactive report. Generate monthly report to Clients. Reformatted WMATA Bus Operator Vacancy Report utilizing Excel spreadsheet, calculated and provided critical Absenteeism Data to Client and HR Director. Provided advice on the recreation of Bus Operator/Mechanic Fliers for DC City-Wide Job Fair.

Created technical solutions to long standing processing problems caused by large number of absenteeism referrals. Designed and automated response system that readily notifies supervisors of referral decisions. Created summary reporting system that allows departments to quickly review the status of referrals and whether timely responses are received by Managers/or Medical Services branch

Developed Excel spreadsheet tracking system in support of Work Clothes contract to track uniform inventory for union labor workforce

Provide supervisors and managers information and guidance in the absence of Absenteeism Manager

Evaluated absenteeism referral forms to determine if medical evaluation is necessary; prepare memorandums and backup documentation for medical evaluations; receive medical evaluation results and schedule employee for follow up absenteeism interviews

Utilize PeopleSoft database during testing phase. Updated Authority-wide payroll information during live implementation

Receive requests for FMLA; enter request in database; review applications for accuracy and content and advise employees of incomplete or missing information; forward completed FMLA applications to FMLA Coordinator; and upon approval of FMLA, maintained and secured confidential files

Supervise Summer Youth Program participants annually in support of various administrative projects

As an additional duty ordinarily assigned to the Absenteeism Program Manager, reviewed, updated and published the Severe Weather Plan for the Authority annually. This involved coordination with all Offices/Departments within the Authority as well as Local government jurisdictions

Coordinated and participated in Absenteeism Roundtable meetings which involved representatives from HRMP/MEDICAL, LABR, HROP/FMLA and Workers' Compensation/RISK

Receive and record in Absenteeism referral database, all BUSV absenteeism referrals and follow up with memos to Clients of action to be taken, i.e., no action, Supervisor interview; medical referral

Support Bus Transportation and Bus Maintenance clients with Long Term Inactive Employee projects. Identify and research in coordination with Workers Compensation, Health and Welfare and Medical Services branches to determine if employees are out on a managed program, send follow up letters to employees requesting documentation to cover absences and follow up with Absenteeism Manager for employee termination if employee is non-responsive or does not provide medical coverage for absences

Analyze Local Union 689 Work Clothes contract invoices for any exception/additional charges; calculate and record such charges for weekly report to Office of Personnel and Labor Manager and Budget office for payment to vendors

Coordinated and reduced one year time frame to two months for issuing uniforms to Union employees under the Work clothes contract by producing a schedule, memorandums, and fliers

Assisted in the Development of Supervisory Absenteeism Workshop for Bus Transportation and Bus Maintenance client groups; gathered and assembled data and forms for discussion on Absenteeism reporting process

EMPLOYMENT ASSISTANT

Washington Metropolitan Area Transit Authority, Washington, DC 8/98-4/02

Administered and scored tests; coordinated and scheduled interviews; scheduled medical appointments; conducted reference checks

Developed employment advertisements and worked closely with Hiring Managers and newspaper representatives to place ads in local newspapers, i.e., Washington Post, Baltimore Sun, Asian Fortune, SHRM and online with Monster

Reviewed and tracked new hire Personnel Action Reports (PARS) and Separation Personnel Action Reports (SPARS) for appropriateness of information for assigned client groups

Entered data into Applicant Information System (AIS), acknowledged applications for vacant positions; prepared and mailed test invitation letters to qualified applicants

Compiled and analyzed information for various reports, briefings and conferences

Provided technical and administrative support by performing the following activities: assist in test validation projects, conducting surveys on employment matters; gathering date and case preparation in response to employee grievances, EEO fact findings and Civil Suits

HUMAN RESOURCES ASSISTANT

Houston Associates, Inc. Arlington, VA 10/93-8/98

Managed an office of 60 employees in the absence of the Human Resources Director and HR Administrator

Coordinated job fairs, including some held overseas. Interviewed candidates and conducted benefit briefings, pre-employment screening and reference checking; prepared employment offer letters and orientation packages

Developed and maintained spreadsheets for personnel data to generate a variety of highly confidential personnel reports

Audited resumes for compliance with the company’s General Services Administration (GSA) schedule

Assisted with establishing Supplemental Term Life Insurance

Charged with preparing VETS-100 forms and New Employee hire applications in compliance with federal regulations

Responsible for tracking COBRA benefits & scheduled payments for inactive employees

Researched, analyzed, prepared and tracked budgeted line items in preparation for quarterly Corporate Off-Site Review (COR) meetings. Consolidated budget reports for HR department activities

Interacted with brokers and other insurance representatives to resolve employee disputes and inquiries pertaining to supplemental life insurance, health insurance benefits and 401(k) discrepancies. Provided assistance to Director of Human Resources Management as well as the Human Resources Administrator in renewing company liability insurance for International and Domestic work locations

Established and maintained administrative systems for organizing and tracking personnel files and a variety of highly confidential employee information

Assisted with out-processing/termination activities and conducted exit interviews

Initially provided diverse and highly confidential administrative support to the President & CEO, Vice President and Director of Human Resources Management

In previous positions at Houston Associates, served as Logistics Coordinator, responsible for all aspects in support of the National Health Service Corps Scholarship interview process. As Processing Technician, reviewed, evaluated, and processed scholarship applications.

TECHNICAL SKILLS:

PeopleSoft Payroll/Human Resources Database

SharePoint

GreenTree HRIS

Corel Quattro Pro

Novell GroupWise

Genesys Database

Microsoft XP Applications

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Corel WordPerfect

Corel Presentations

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