Technical Support Professional Experience

Angela Burnette 336-***-****

*** ********* ******, ******, ** 27703 **********@*****.***

Programming and Software Skills:

SAP, Microsoft Office, PeopleSoft, NetViewer, GoTo Meeting, VMware, Attention to detail, Self-motivated, Ability to work with minimum supervision, Excellent organization, Effective communication, Troubleshooting, and Problem solving. Professional Experience

Symmetry Financial Group, Durham, NC May 2017 to Present Insurance Broker

Assist customers with their insurance needs from Life and Mortgage. TECAN US, Morrisville, NC July 2011 to May 2017

Technical Support Specialist

Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail. If inquiry/problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution using SAP. Follow-up is required through resolution. Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint. Arranges for shipment of parts or instruments to customer sites and ensures RSO’s are properly returned and tracked. Supports company operations and service through performing customer troubleshooting and problem resolution for technical service issues. Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns. Logan’s Cleaning Service, LLC, Durham, NC August 2013 to October 2014 Coordinator

Created and maintained business accounts.

Marketing, such as business cards, magnets, apparel. Assisted where needed within the business, from cleaning to finding new business opportunities. Duke University Heart Services Dept., Durham, NC February 2005 to July 2011 EKG Tech 2, Lead Night Shift Technician

Operate electrocardiograph equipment to record the electromotive variations in heart muscle actions. Mount electrocardiograms for interpretation by physician. Training of new personnel

Code and distribute EKG data.

Record and file information relating to tests performed. Created and maintained an Incentive Program for employees. Massage Envy at South Point, Durham, NC October 2007 to February 2008 Massage Therapy Externship

Performed 96 hours in this externship to complete my Massage Therapy diploma from ECPI College of Technology. I performed massages on the therapists that worked at Massage Envy. Acting as spa tech, assisting therapists with their massage clients and cleaning changing tables.

Duke Medical Center Dept. of Microbiology & Genetics, Durham, NC October 2004 to February 2005 Laboratory Assistant

Perform a variety of routine non-technical duties and assisting technical and professional personnel to conduct tests, determinations and experiments in clinical and research laboratories. Obtain, clean and sterilize instruments, glassware and equipment and wrap, label and prepare urine, blood and other specimens. Maintain assigned work area in clean and orderly condition.

Education

Biopharma I: Basic Lab Techniques May 2011 Durham Technical Community College Massage Therapy February 2008 ECPI College of Technology Bachelor of Science in Biology December 2004 Longwood University

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