Customer Service Sales

MARY ROSE AMPIL DELFIN

#*** ******** **. ****. *********, Life Homes Subd. Pasig City 1600

Home Phone: 621-33-54

Mobile #: 093*-***-****

Email: *********.******@*****.***

CAREER OBJECTIVE: Seeking employment that allows me to grow professionally, in utilizing my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

WORK EXPERIENCE:

FIS Global Solutions:

Customer Service Associate

Sprint- Telco

June 2017

-Handle overall customer service inquiry (i.e.) billing, change of plan, payments, payment extension, due date change etc.

Australia Post (AusPost) – Prepaid Cards

October 2015 – May 2017

-Handled cards inquiries, transactions, balance, dispute etc.

Orchid Cybertech Services Inc.

Customer Service Specialist

May 2014 – Sept. 2015

TPG (Internet Broadband Services) – Australian Telco

-Handled billing, change of due date, order status, plan details, usages, payments, payment arrangement/extension. Etc.

Acquire Asia Pacific

Sales Representative

Feb. 2014 – April 2014

Iprimus (Australian Mobile Services)

-Offer mobile plans, device & sim cards

Sykes Marketing Services Inc. (SMSI)

Customer Service Specialist

October 2007 – January 2014

Ally Auto Finance (former General Motors Acceptance Corp.)

Multi-skilled – handled U.S and Canadian Account for Ally (CS)

Outbound for Impound Dept. (Redeem and Reinstate (RnR)– Ally)

V-Connect Global Outsourcing Provider

Outbound Sales Agent

October 2006 – October 2007

US Campaign:

Futuremarket Telecenter Incorporated (FTI) for American Diabetes Association (ADA)

Converting prospects to volunteer in mailing out letters/information about diabetes

ECOMTRADE / Loan Process

Leads for unsecured line of business

Ronco Product / online site for consumer housewares (CSR)

UK Campaign:

Business to Business (B2B Campaign) – lead generation for business

Orange – leads/orange customer upgrades, telecomm (mobile phones / broadband & mobile broadband)

Asialink Finance Corp.

Credit Review Assistant

December 2005 – February 2006

Interview borrowers for final verification

Review borrowers account for approval

Check authenticity of document’s

Verify bank statements

Background check for existing business’s

Investigate referrals and co-buyer’s data

Creative Staffers Incorporated

Assistant Recruiter / Secretary

January 2005 – March 2005

Review files and recruit applicants for initial interview

Prepares exam and conduct screening of applicants

Other office related work

Atlas Publishing Co. Inc.

Advertising Assistant

April 2004 – December 2004

Generate reports for advertisement proposal

Submit clearance for account executive official business meetings

Summarized report for advertising sales/production

Prepare weekly sales report

Country Bankers Insurance Corp. (CBIC)

Receptionist / Data &Policy Encoder

June 2003 – February 2004

Redirect calls to proper department

Answers customer inquiries

Assist clients and visitors

Check and verify employee’s timecard

Encrypt and validate sales invoice issued by viz-min and Luzon agents

Filing of receipts and bank statements

Inventory and other office related activities as may be assigned by supervisor

EDUCATION:

COLLEGE: Far Eastern University – 2003

AB Mass Communication

HIGHSCHOOL: National College of Business and Arts – 1999

ELEMENTARY: De Castro Elementary School – 1995

KINDERGARTEN: San Miguel Catholic School - 1989

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