Help Desk Support Specialist
Resume:
Covina, CA. *****
**********@*****.***
Ricardo Huitron
OBJECTIVE: Energetic and experienced student seeking an IT sector work opportunity where my skills will be utilized to their fullest intent.
Education: Pasadena City College, Pasadena, CA.
Currently pursuing an Associate of Science Degree in Computer Information Systems
Current GPA 3.25
Expected graduation date: May, 2018
Current course work: Install, configure, maintain and troubleshoot hardware and software for end users. Deploy and maintain computer systems (physical and virtual machines) in a networked environment. Build and configure simple networks and trouble network connectivity issues.
Qualifications:
Customer service and troubleshooting skills
Microsoft Office and Excel and business office equipment literate
Bi-lingual (Spanish and English)
Work History:
Internet Technology Agency: Los Angeles, California 7/17-8/17
Desktop Support Summer Intern
Helped design and maintain intranet support website
Assisted customers troubleshoot computer hardware and software issues
Provided helpdesk support and resolve problems to end users
Owens and Minor: Industry, California 4/14-10/16
Loaded outgoing merchandise using double pallet jack
Examine outgoing shipments to ensure shipments meet specifications
Checks outbound shipments for accuracy and readiness for customer delivery
US Foods: La Mirada, California 7/10-10/13
Validated perishable items for code dates
Check out going orders for damage and accuracy
Assisted managers with recommendations on how to promote company safety rules and maximize efficiency
Unified Western Grocers: Commerce, California 10/05-3/09
Accurately check and select customer orders
Coordinate customer orders to improve company efficiency
Correct customer orders using Warehouse Management Systems
As a member of safety committee, I was responsible for planning and implementing workplace
safety programs
Trained new hires to comply with company rules and regulations
additional references: upon request
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