Customer Service Representative

RIWAJ PANDEY KSHETRI

Al Hitmi Zone, Doha, Qatar

Mobile: +974- 30872644

E-mail address: *********@*****.***

Personal information:

Date of birth: 14 March 1996

Gender: Male

Age: 21 years old

Nationality: Nepalese

Civil Status: Single

Height: 5’6

Weight: 70 kg

Passport no: 07503565

Career Objective:

Seeking a position to utilize my skills and abilities in the hospitality industry that offers professional growth while being resourceful, innovative and flexible.

Area of interest:

Front Office/ Customer Service/ Concierge

Professional experience:

Customer Service Representative

February 13 2013 – March 14 2015

Bhat-bhateni Supermarket & Department Store

Kathmandu Nepal

Job Purpose: Providing product and service information, resolving product and service problems

Principal Accountabilities: Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

Bell Desk/ Concierge

April 2015 – Present

Hotel Gokulam Park Doha

Managed by Horizon Manor Hotel

Doha, Qatar

Job Purpose: Assisting guests with their queries and helping them regards to theirs concern

Principal Accountabilities: Helping in Check-in and checkout during the shift, answering the telephone calls if necessary, handling group arrivals and assisting the group in regards to arranging the transportation and other facilities, coordinating with other departments for the smooth operation, handling the VIP arrivals.

Educational Background:

SLC

Mount Everest English Boarding School

+2 in Hotel Management

Sagarmatha Multiple College Dillibazar Kathmandu

Special skills:

Comprehensive problem solving abilities

Excellent verbal and written communication skills

Ability to deal with people diplomatically

Willingness to learn

Team facilitator and hard worker

Language ability:

English : Fluent

Nepali : Fluent

Hindi : Excellent

Arabic : Basic knowledge

Reference

Available upon request

RIWAJ PANDEY

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