Customer Service Microsoft Office
Resume:
Cecil D. Williams
**** ********* *** #*** ********** AL, 36117
************@**********.***
Education
General Education Equivalency Diploma
Some college courses in Criminal Justice and one course in Networking Fundamentals.
Experience
I.T. Technician 1
Wind Creek Casino and Hotel, Montgomery AL, 36117
Oct -2015 – Current
Skills
Very familiar with Active Directory
Some, but limited Windows 2k3, 2k8, 2k8R2, 2012 and 2016 server management experience.
Works with Windows Server (All Versions) and Windows 7, 10 and Linux Systems daily.
Familiar with Microsoft Hyper-V, VMWare vSphere, Vcenter and building VM’s, for vm server or workstation purposes
Basic Cisco Switch configuration skills such as vlan adds/changes and troubleshooting.
Experienced with Bomgar, TeamViewer, DameWare, AnyDesk and other remote management technologies.
Some POS experience.
Printer troubleshooting and setup, both local and networked.
PC Imaging.
I recently built three physical NTP Servers, using old hardware and CentOS 7 for our Casino for three different domains (Corporate, Surveillance and Game Vendors). These time servers provide time for the domains mentioned. Several thousand devices use these time servers for time synchronization. I alone manage these servers for our company. My Director of IT has made me aware that these servers have tremendously improved the performance and reliability of services running on these domains and saved the company thousands of dollars by avoiding more expensive solutions.
Customer Service Skills: I was nominated and won Best of the Best in the category (Guest Service) for the 4th Quarter of 2016. Best of the Best is our Companies version of Employee of the Quarter. As recognition, I received a 1 week stay at the company condo in Panama City Beach and a 500 dollar Visa Gift Card for spending money.
I am routinely left in charge of the daily operations of the IT Operations Department when the IT Director is out, such as on vacation, training or holiday.
Familiar with Firewall configuration(s) and other security application solutions such as DarkTrace, Security Onion, PFSense, IPFire and others.
Routinely remove spyware, viruses and malware from infected machines detected by using anti-virus, anti-malware, DarkTrace and other detection mechanisms/technologies.
Familiar with using Sysinternals Suite when hunting malware and other undesirable apps and processes.
Familiar with using ticketing system BMC Track-It.
Microsoft Office 2010, 2013 and 2016.
Can terminate copper cabling using RJ45, patch panel or Siemon Z-Max connections.
Experienced in installing WAP’s using CISCO AP’s.
Help Desk Experience
Experienced in Network Troubleshooting
Communicates/Coordinates Daily with multiple 3rd Party Vendors of whom we have service/support contracts.
In Addition to the above, I have over 3 decades of work experience. All of which have allowed me to sculpt my approach to business with a customer service focus. I have not been unemployed in 31 years and I have never been terminated from a job. I feel my past work experience(s) has/have prepared me for any role, with the exception being a role with a high level technical requirement, that an employer may require. I know my limitations but never shy away from a challenging assignment. I strive to learn something new everyday. My past work history is available upon request, outlined in a brief cover letter.
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