Customer Service Data Entry

Eileen Tomidy

** ****** **● Rochester, NY ***** ● 585-***-**** ● ************@*****.***

Qualification Summary

Customer Service oriented professional with problem solving and communication skills, who is dependable and people oriented, with the ability to manage heavy workloads while maintaining high quality standards.

Skills Summary

Microsoft Office Suite

Time Management

Customer Relations

Team Building Training

Conflict Management

Interpersonal Skills Training

Borderworx Logistics Administrative Assistant Process/send all weekly invoices Send A/R aging report Maintain current/accurate client procedures Enter all inter-company payable invoices into QuickBooks Compare inter-company invoices received vs. entered to maintain accuracy Maintain office supply inventory.

CSI International

Relationship Manager Niagara Falls, NY

Handling Clients Issues 2015-2016

Customer Service/Client Satisfaction

Faxing/Answering Phones/Filing/Copier

Data Entry

Process internal and external inquires

Manage Clients Relationship

Battenfeld Grease & Oil Buffalo, NY

Purchasing Assistant 2013-2014

Primary contact for customers regarding their orders in house

Enter all orders into computer, prepare and complete all invoicing

Confirm all orders including pricing and minimum batch requirement

Break down the orders to distribute to shipping and production

Order Supplies for Office/Lab/Production

Faxing/Answering Phones/Filing/Copier

Temporary Positions

Office Assistant

Schedule trucks for delivery Rochester, NY

Invoicing customer’s/Answer customers inquires 2012-2013

Answer customers’ inquiries/Set up Truck Schedules

Coordinate with Customer Service Center

Shipping & Receiving /Warehouse Duties

Rochester, NY

Business Support Specialist 2011-2012

Processed all invoices and orders.

Order maintenance & Office Supplies

Enter Costing Information

ITT INDUSTRIES SPACE SYSTEMS Rochester, NY

Office Assistant 2010-2011

Processed all internal and external requests regarding personnel security clearance process

Performed data entry functions as well as prepared, organized, retrieved and re-filed personnel security folders

Provided telephone and written status checks, including checks of internal and external personnel security databases

Scheduled/Performed briefings and debriefings for personnel

Undertook training to become a Facility Security Officer

Document scanning and distribution

Document Control – keeping track of personnel access to specific documents

Served as liaison between employees and management, as well as customers

EASTMAN KODAK/ITT INDUSTRIES SPACE SYSTEMS Rochester, NY

Personnel Security Manager 2000 - 2010

Coordinated proper paperwork for applicant to obtain security clearances on behalf of Program Managers

Performed data entry functions

Process Transaction Register Report (TRR) and two-way customer memo’s to accurately track all pending applications.

Assisted with the polygraph examination scheduling process, pre-briefing meeting, coordinated the use of rooms and equipment for the examinations, and maintained metrics of appointments and no-shows

Performed debriefs upon termination of employment

Provided personnel security analysis to serve as pre-approvals for clearances

Excelled in performing all aspects required for completing and submitting Employee Personnel paperwork for clearance processing to include finger-printing and 5-year updates

Scheduled finger printing, and multiple office meetings

Document Control/Scanning/Polygraph

New Hire orientation

EASTMAN KODAK Rochester, NY

Administrative Assistant 1995-2000 Manage Office Schedules and Calendar

Processed internal and external inquiries

Trained new employees on office procedures

Used Microsoft Applications to increase office efficiency

Billing/Filing/Data Entry/Copier/Faxing

New Hire Orientation

Schedule Mechanics to different Buildings

EDUCATION: High School Diploma

PROFESSIONAL DEVELOPMENT:

Received training in diversity issues, value based leadership skills, telephone etiquette, among others

Security Clearances: Have undergone a Single Scope Background Investigation (SSBI) and Counterintelligence

Scope Polygraph(CSP) and been adjudicated to access to Sensitive Compartment Information (SCI)

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