Manager Technical Support

Joseph Bryant

972-***-**** ******.*******.******@*****.***

SKILLS

C++ Java MySQL Virtual Machines

Project Management Office Suite MIPS Instruction Set Wireshark Training Development Management HTML / CSS Putty

EDUCATION

Bachelors of Science in Computer Science Expected 2018 The University of Texas at Dallas

PROFESSIONAL EXPERIENCE

Student Richardson, Texas 2015 – 2017

Senior

• Created SQL database for simple hospital situations using schema developed by myself.

• Developed simple AI to play games against opponent using Java with fifty percent win rate.

• Developed simple import and manipulation scripts in UNIX using Perl, C, C++.

• Created simple shell based on BASH for UNIX systems utilizing pipelines. Teletech Ennis, Texas 2013 – 2015

Training Supervisor

• Managed technical training on projects to support both tier one and tier two helpdesk positions.

• Closely worked with agents on the floor to help resolve client issues a variety of technical issues.

• Supported and developed agents to increase performance as well as customer satisfaction with any technical issues that may arise.

• Worked with new IT team at new site to get networks, vlans, and citrix desktop images up and running within a short time frame.

Gaba Corporation Shibuya, Tokyo 2004 – 2013

Sr. Instructor Support Manager

• Responsible for developing and implementing strategies to achieve monthly, quarterly, and annual targets for both quality and sales with revenue exceeding U.S. 4 million a year.

• Developed and evaluated team leaders to further achieve their goals.

• Ensured compliance with relevant laws and company regulations in regards to privacy protection for both clients and staff.

• Utilized all tools at hand (Microsoft excel and internal databases) in order to create new ways of achieving company targets.

• Daily interaction with both foreign and Japanese staff to remain current with company objectives and promote internal team building.

• Direct management of up to 85 staff with the large majority coming from a variety of different countries and cultural backgrounds by communicating effectively.

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