Information Technology Technical Support

Artem Doljenko

**-** ****** ****. **** Park, NY *1374

Phone: 917-***-****

Email: *********@*****.***

https://www.linkedin.com/in/artem-doljenko-918652118

OVERVIEW:

I have over 10 years of experience in Computer and Electro-Mechanical technician. I am a diligent and responsible. I would bring to the team a strong technical background, ability to multitask and to bring projects to completion.

EDUCATION:

Monroe College, Bronx, NY

Dates attended (2009 - 2011)

Bachelor of Science (B.S.) in Information Technology

HONORS:

Dean’s List, Monroe College 2010-2011

CERTIFICATIONS:

IGT (International Gaming Technology) Specialist 2013-Present

IGT (International Gaming Technology) Expert 2013-Present

TECHNICAL SKILLS:

Operating Systems - Windows XP, Vista, 7, 8, and 10, DOS, Ubuntu and OS X

Application Software - Word, Excel, Access, Outlook, Power Point, Data Recovery, SAP, Pentagon 2000, FSA, Microsoft Office suites – 97/2003/2007/2010/2013/Office 365

WORK EXPERIENCE:

International Game Technology (IGT), Jamaica, NY April 2013 – Present

Project Technician/Field and Service

Coordinated employee and customer training

Preventative Maintenance (Electronic Gaming Machines)

Configured settings, cabling and set-up LAN switches for Electronic Gaming System Installations

Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC) and Electro-mechanical parts, used Wireshark

Enhanced sophisticated knowledge of SAP

Documented all services provided and ordered parts to decrease downtime

Install Servers and software to the table games and configure switches

Traveled efficiently from site to site to ensure accurate and timely work was completed to reduce down time of devices

Delivered and installed products on the customer floor

Set game options and performed all prep tests, including: assurance hardware, firmware and system interfaces

Pro4ia, Inc. Technology Consulting Services, New York January 2013 – March 2014

IT Project Contract Support

●Provided Level I, II and III technical support for network Windows 9x desktops.

●Troubleshot networking issues, including faulty Cisco switches

●Responsible for installation, maintenance and repair variety of devices

●Assisted with Cisco switch configurations, server maintenance and the ground-up installation of networking closets

Caravan International Corp., New York May 2009 – April 2013

System administrator

●Assisted with computer and network migrations

●Demonstrated strong troubleshooting skills, technical documentation technique and diagramming with MS software

●Enhanced sophisticated knowledge of Pentagon 2000

●Responsible for end user support through the installation, reinstallation and relocation and computer equipment and setup

●Provided desktop deployment and support and configuration; supported software and hardware operations

●Ran network cables, Cat 5, 6 and Coax cables

●Removed hardware from services

●Packed and prepared servers and hardware for shipment

●Troubleshot basic Windows connectivity and routing issues

●Successfully connected PCs to customer domains, troubleshot and provided maintenance of all user requests

Bramson ORT College, Forest Hills January 2008– September 2009

IT Field Service and Support

Maintained inventory of software and hardware and performed software updates and repairs

Troubleshot TCP/IP configuration, Active Directory and Microsoft Exchange issues

Oversaw custom Help Desk Ticketing System, monitored and resolved software and hardware issue

Monitored and ordered PCs, printers and printer supplies

Troubleshot and repaired laptops, desktops, printers, smartphones for NY school system

Installed Windows NT, 2000 servers and setup small office systems

Troubleshot a variety of devices, including: printers, voice and networking equipment

Lift Service Montage, Uzbekistan January 2001 – January 2004

Elevator Mechanic Assistant

Read blueprints to determine the equipment needed for installation or repair

Install or repair elevator doors, cables, motors, and control systems

Locate malfunctions in brakes, motors, switches, and control systems

Connect electrical wiring to control panels and electric motors

Use test equipment, such as ammeters and voltmeters, to diagnose problem

Adjust counterweights, door mechanisms, and safety controls

Test newly installed equipment to ensure that it meets specifications

Ensure elevator compliance with safety regulations and building codes

Keep service records of all maintenance and repair tasks

LANGUAGES:

English

Russian

References available upon request

Contact this candidate